饭店英语讲课稿

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1、Checkin1.导入语Forewords:CheckinisanotherimportantfunctionoftheFrontOffice,Inthisunit,thestudentsshouldknowtheinformationincludedinregistrationforms,howtoregisterandreceiveguests・教学冃标：学生能用英语熟练地完成客人的住宿登记，熟悉接待程序，掌握住宿登记规范用语。具体要求如下：1）知识方面…熟悉客人的前台入住登记的英语接待程序。…掌握住宿登记的专业词汇、短语及行业规范英语。2）能力方面…提高学生熟练地运用英语为客人办理入住登

2、记的口语技能。…培养学生白我表达、善于沟通与团队合作的职业能力。3）态度方面…培养学生具备礼貌、细致、耐心的品质，树立为宾客提供优质服务的意识2•必备词汇常用词汇frontdesk;receptiondesk;registrationinformationdeskcashierreservationvacancyroomratekegistrationcardfullnameplaceofbirthdateofdepartureationalitypassportnumberoccupationbellboyroomkey前台岗位词汇房务部总监DirectorofR

3、oomsDivision总机领班SwitchboardSupervisor前台经理FrontDesk/FrontOfficeMGR.大堂服务领班BellCaptain前台副经理AssistantFrontOfficeMGR.顾客关系代表GRO(GuestRelationOfficer)前台主管FrontOfficeSupervisor驻店经理ResidentManager大堂副理(Lobby)AssistantMGR•文员Clerk当值经理DutyMgr.收款员/收银员Cashier预订部经理ReservationManager话务员〃接线生Operator夜班经理NightManager迎宾

4、员HotelGreeter商务中心领班SupervisorofBusinessCenter机场代表AirportRepresentative总台接待员ReceptionClerk/receptionist行李员Porter开房员bellman宾馆门房HotelConcierge楼层服务员FloorAttendant门童Doorman清洁工PublicAreaClerk(PA)客房类型词汇：•Singleroom•Doubleroom•Standardroomtwinrooms•Tripleroom•Suite•Juniorsuite•Businesssuite•Deluxesuite•Dupl

5、exsuite•Villa•connectingroomssuitepresidentialsuite讨论并回答Warming-upQuestions:1・Howtogreetaman,awoman,acoupleorapartyofmenandwomen.1.Howtogettheguests,passports2.Howtoasktheguesttofillintheregistrationform3.Howtoaskforadeposit4.Howtofinishtheconversationpolitely对话类型：1•接待有预定的客人2•接待无预定的客人3.电话接受预定4.客房已满M

6、odelDialogues:Dialog1ArrivingattheHotelMr.Bellow(B)checksinattheReceptionDesk.Receptionist(R):Goodevening.WhatcanIdoforyou,sir?B:Ibookedatwin・bedroomwithbaththreeweeksago.FmHenryBellow.R:Justamoment,please,Mr.Bellow.Fllcheckthearrivallist.・・・Sorrytohavekeptyouwaiting,sir.Yes,youhavereservedaBritishs

7、uitefromtodaytothe29th.B:Yes,exactly.R:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback)Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:Flltakecareofit.(Fillingoutthefor