跨文化商务沟通第四章2003.ppt

跨文化商务沟通第四章2003.ppt

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1、ChapterFourBusinessEtiquetteandSocialProtocolReviewoflastchapter5’CulturaldiversityatworkplaceGeertHofstede霍夫斯塔德(Netherland)Fiveculturaldimensions:1.Individualism(Individual---Group)2.PowerDistance(Hierarchical---Participative)3.UncertaintyAvoidance(NeedforCertainty–Tol

2、eranceforAmbiguity)4.Achievement(Achievement---QualityofLife)5.TimeOrientation(Long–TermOrientation—Short–TermOrientation)Learningoutcome1.UnderstandthebasicGreeting,Gift-giving,DiningetiquetteinChina,Japan,andGermany.2.Definetheimplicationsof“Guanxi”inChinesesocietyand

3、howitcouldimpactthecommunicationandrelationshipmodeinChina.3.IllustrateandcomparedifferentNon-verbalCommunicationpatternsofdifferentcultures.4.Understandthetipsofgivingbusiness-cardsindifferentcultures.Zoom-inTheprocessofglobalizationhasbroughtintofocustheimpactofcultur

4、aldifferencesonthesuccessofbusinessoperations.Understandingotherpeople’slanguages,cultures,businessetiquettesandtaboosisofgreatvaluetobusinesspersonstrekkingaroundtheglobe.EtiquetteandCustomsinChinaGreetingEtiquetteFormal;theoldestpersonisgreetedfirst.HandshakesLooktowa

5、rdsthegroundwhengreetingwithsomeone.Addressthepersonbyanhonorifictitleandtheirsurname.Haveaterrificsenseofhumor.GiftGivingEtiquetteChineseNewYear,weddings,birthsandbirthdays.Donotgivescissors,knivesorothercuttingutensilsastheyindicatetheseveringoftherelationship.Donotgi

6、veclocks,handkerchiefsorstrawsandalsastheyareassociatedwithfuneralsanddeath.Donotwrapgiftsinwhiteorblackpaper.Donotgivefourofanything.Eightofsomethingcanbegiven.Alwayspresentgiftswithtwohands.Donotopengiftwhenreceived.Giftmayberefusedthreetimesbeforetheyareaccepted.Dini

7、ngEtiquetteTheChinesepreferstoentertaininpublicplacesthanintheirhomes.Ifyoumustrefusetheinvitationtotheirhomes,itispolitetoexplaintheconflictinyourschedule.Arriveontimeandremoveyourshoesbeforeenteringthehouse.Bringasmallgifttothehostess.Eatwelltodemonstratethatyouareenj

8、oyingthefood.TablemannersWaittobetoldwheretosit.Theguestofhonorwillbegivenaseatfacingthedoor.Youshouldtryevery

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