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1、职场上你该如何道歉？ DearAnnie:IhaveaweirdproblemthatIhopeyoucanhelpmewith.Acoupleofweeksago,myteamwasinabigmeetingwithanotherteam,ourboss,hisboss,andaveryseniorpersonbothmanagersreportto.Atonepoint,mybosswaspresentingtheresultsofaresearchprojectIhadworkedon,andhegotacoupleofk
2、eyfigureswrong.Thenumberscamefromanearlierversionofthereportthatwehadsincerevised,soIspokeupandcorrectedhim. Ireallylikeandrespectmyboss,andthelastthingIintendedwastoembarrasshimormakehimlookbad.Ijustspokewithoutthinking.Butnowhe’sfreezingmeoutandwon’tevenlookatme.Iw
3、ouldliketocrawlundermydeskandstaythere,possiblyforever.Isittoolatetoapologize?Whatwouldyousaytohimifyouwereme? —FootStuckinMouth DearF.S.M.: Eek.It’scertainlynottoolatetosayyou’resorry.Infact,atthispoint,saysLaurenM.Bloom,authorofArtoftheApology:How,When,andWhytoGive
4、andAcceptApologies,“Sinceyourbossisobviouslystillupsetwithyou,notapologizingisnotanoption.” Butbecarefulhowyougoaboutit.“Apologizingattheofficeisnotthesameasinreallife,”Bloomsays.Dependingonthecircumstances,“there’sofficepoliticstothinkaboutand,incertainsituations,ad
5、mittingfaultcangetyoufired.”Anattorneybytraining,sheaddsthat“asarule,inanyinstancewhereyou’vemadeamistakeandthereiseventhepossibilityofalawsuitoverit,speakwithsomeoneinthelegaldepartmentbeforeyouadmitanywrongdoing.” Whileresearchingherbook,Bloomcameacrosspeoplewhomad
6、emattersworsebygiving“I’msorry”giftsinappropriatefortheworkplace,likeonewell-meaningbosswhogavehisassistantabouquetofflowers.Theadmin“sawthatasbothsexistandtoopersonalagesture,”Bloomobserves.“Thewrongkindofapologycanbemoreoffensivethantheoriginalmistake.” So,whatshou
7、ldyousaytoyourfrostyboss?ByBloom’slights,everyeffectivemeaculpahassixessentialfeatures.Thefirstoneissincerity,whichyourquestionsuggestsyou’vegotcovered.Mostpeoplecanspotaphonyapologyfromamileaway,so“youhavetogenuinelyregretwhatyoudid,andsayitunequivocally,”saysBloom.“St
8、artwith‘Iamsorry.’” Second,brieflyexplainpreciselywhatyoubelieveyoudidwrong,inthiscasecorrectingthebossinth
