[自我管理与提升]麦肯锡six sigma lean

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1、SixSigma&LeanMMPGlobalConferenceVienna,July23,20030GEhasbecomethe"posterchild"oftheSixSigmamovement19878890929495969899012002CumulativeFortune500programlaunchesEstimatesEra1(1987)QualityEra2(1994)FinancialperformanceEra3(1996)PerformanceImprovementUmbrellaEra4(2000)Stra

2、tegicissuesWhydidGEadoptSixSigma?Intensepressureonmarginsandnoroomforpriceincreases–premiumonproductivityMediocrequalityanddisappointedcustomersBillionsofdollarslostincostofpoorqualityReenergizeGE'sproductivitymachineEngineforculturaltransformationEvolutionofSixSigmaGESou

3、rce:McKinsey1030602MVA_he_ZZT_786Deliveryexample"SixSigma"hasitsrootsinstatisticalprocesscontrolBeforeAveragedeliverytime:45minutes55minutes(Commitmenttocustomer)Before:2(i.e.,30.85%deliveredoutsidetargettimes)After:6(i.e.,only0.0003%deliveredoutsidetargettimes)35minutes

4、Source:McKinseyCritical-to-qualitymetric:on-timedelivery7articleslostperhour1.7incorrectoperationsperweek1shortorlonglandingevery5years68wrongprescriptionsperyear99.99966%Good(6Sigma)99%Good(3.8Sigma)Otherprocesscapabilityexamples20,000lostarticlesofmailperhour5,000incorre

5、ctsurgicaloperationsperweek2shortorlonglandingsatmostmajorairportseachday200,000wrongdrugprescriptionseachyearAfter20,000lostarticlesofmailperhour5,000incorrectsurgicaloperationsperweek2shortorlonglandingsatmostmajorairportseachday200,000wrongdrugprescriptionseachyear20306

6、02MVA_he_ZZT_786TheSixSigmaprogramhasthreekeyelementsBrainstormingAffinitydiagramsMulti-votingHypothesistestingParetochartsFishboneProcessmappingRootcauseproblemsolvingMasterBlackBelts(fulltime)SupportkeylineexecutivesResponsibleforprojectselection,training/coachingofBl

7、ackBeltsandreportingprogressBlackBelts(fulltime)LeadimprovementprojectsthroughDMAICcycleReceive4weeksofup-fronttrainingGreenbelts(parttime)ProvideBlackBeltswithsupporttogetprojectsdoneReceivelessintensivetrainingStatistically-focusedproblemsolvingtoolsDedicatedandcertified

8、resources3.Focusesonreductioninvariationofkeymetrics2.Drivesmeasurementanddata-drivenanal