Microsoft PowerPoint - Supply Chain KPI Framework

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1、SupplyChainKPIFrameworkOctobers2012Agenda•WhatisKPI•KPImanagement•SCORKPIDefinitionDefinitionKeyPerformanceIndicators(KPIs)areasmall(4–6)setofmeasuresthatreallydrivethevalueofacompanyCharacteristicsRelevant•Trulyimportant•Outcomeultimatelyaffectsbottom-lineprofi

2、tability•NotcomprehensiveSimpleEasilyexplainedandunderstoodMeasurableNotvaluableunlessmeasurableInfluenceableAffectedbyanindividualorateamRobust•Notlikelytoloseimportancequickly•LackssystematicerrorsofmeasurementTheUsesofKPIsLevel1:ExecutiveScorecardKPIs“steer”t

3、hebusinessLevel1ExecutiveScoreCardFINANCIALGROWTH32.03100.0%32.03100.0%MetricNameUnitRAGCurrentTarget%DiffYTD08YTD07TrendMetricNameUnitRAGStatusCurrentTarget%DiffYTD08YTD07TrendStatusPeriodPeriodNetInterestIncome$u0.00.00.0%0.00.0Netfeeincomegrowth%%l0.00.00.0%

4、0.00.0NonInterestIncome$u0.00.00.0%0.00.0NetNewCustomers#n0.00.00.0%0.00.0•ExecutivelevelTotalCosts(incl.impairment)$l0.00.00.0%0.00.0ReturnonEquity%u0.00.00.0%0.00.0Cost:Incomeratio%n0.00.00.0%0.00.0ReturnonInvestedCapital%l0.00.00.0%0.00.0EVA%l0.00.00.0

5、%0.00.0%ForeignEarnings$u0.00.00.0%0.00.0EPS$l0.00.00.0%0.00.0AggregateMarketShare%l0.00.00.0%0.00.0RISKCLIENTMetricNameUnitRAGCurrentTarget%DiffYTD08YTD07TrendMetricNameUnitRAGStatusCurrentTarget%DiffYTD08YTD07TrendStatusPeriodPeriodEMEATotalUKSwitzerlandCo

6、ntinentialEuropesContinentalEurope,MiddleProvisions$l0.00.00.0%0.00.0Cross-sellRatiotonewcustomers%noiu0.0EMEATotal0.00.0%UK0.00.0SwitzerlandEast&AfricadashboardtcnOct-07Sep-08ChangeOct-07Sep-08ChangeOct-07Sep-08ChangeChangeOct-07Sep-08ChangeChangeWrite-offs$l

7、0.00.00.0%0.00.0CustomerSatisfactionFunctions%uFlOct-080.0Sep-080.0(%)%Oct-080.0%Sep-080.0(%)%0.0Oct-08Sep-08(%)%Oct-08Sep-08(%)%RAGDefinitionRAGDefnEquities1,6031,464-8.7%1,058957-9.5%299293-2.0%246214-13.0%RAGDefn:RecoveredLoans$l0.00.00.0%0.00.0CustomerAdv

8、ocacyEquities#l1,4710.01,2300.00.0-0.0%0.09080.00.06930.0-0.05100.0487-0.0530.050-FICC-16.4%-23.7%-4.5%-5.7%R:>-20%FICCIBD1,0530.00.0968-8.1%-0.08010.0706-11.9%-0.02