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1、Ifwehadtoldpeopleweweregoingtobuildanewbugtracker,theywouldhavetolduswewerecom-pletelynuts.Alittleresearchintothemarketwouldtellyouthattherearescores,maybehundreds,ofpotentialcompetitors,frommega-expensivecorporatesystemsandfreeopensourceprojects,toon-demandsoftware-as
2、-a-serviceapplicationsandhomegrowntoolspurposebuilttodoonethinganddoitwell.Andthenthere’sMicrosoftExcel,theall-in-onelistbuilderandchartingtool,whichisstillincrediblypopularamongsmallsoftwareteams.Hadweconsideredthemassivecompetitionoutthere,wemayhavenevercreatedJIRA.F
3、ortunatelyforus,wehadsomenaïvetéinourfavour,andnoonetoldusnottodoit.WebuiltJIRAtohelpustrackourownconsultingbusiness,whichiswhatAtlassianwasin2001,andin2002itbecameafull-fledgedproduct.There’stworeasonsJIRAwassuccessful:anunexpectedbusinessmodelanditsflexiblearchitectu
4、re.In2002,Atlassian’ssalesmodelwasunlikeanyotherbusiness-to-businesssoftwaretools.Itwasn’tfreelikeanopensourceproject,butitwasn’texpensiveeitherlikeproductsfrombigcorporations.Itdidn’trequireanyprofessionalservicestouse.Andtherewerenosalespeople.Itcausedsomeconfusionin
5、themarket.Canyouhelpussetupanevaluation?Um,justdownloaditandtryit.Howcanwemakechangestothelicenseagreement?Youcan’t.It’sonesizefitsall.Howmuchforasupportagreement?It’sincluded.Free. CanIsendyouapurchaseorder?Sure,oryoucanuseyourcreditcard.Acreditcard?Topurchaseenterpri
6、sesoftware?Ofcourse,JIRA’spopularityismorethanapricepointandbusinessmodel.Mostofthedevelop-erswhostartedworkingonJIRAin2003arestillatAtlassiantoday,buildingatoponeofthemostfeature-richandflexibleissuetrackersavailable.Dependingonwhichcompanyisusingit,JIRAhasbeencalleda
7、bugtracker,issuetracker,defecttracker,tasktracker,projectmanagementsystem,orwnloadfromWow!eBookhelpdesksystem.It’susedbywaterfallandagiledevelopmentteams.It’susedbysomeofthelargestoDcorporationsintheworldtohelpbuildtheirbiggestproducts,andsomepeopleus
8、eittomanagetheirpersonalcrosscountrymoves.ThepermissionssystemhasallowedJIRAtoworkforbothprivateandpublic-facingproje
