The New Public Service

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1、DenhardtTitleHalf.qxd2/13/20071:56PMPage1THENEWPUBLICSERVICEDenhardtTitleHalf.qxd2/13/20071:56PMPage2DenhardtTitleHalf.qxd2/13/20071:56PMPage3THENEWPUBLICSERVICEEXPANDEDEDITIONSERVING,NOTSTEERINGJANETV.DENHARDTANDROBERTB.DENHARDTM.E.SharpeArmonk,NewYorkLo

2、ndon,EnglandCopyright©2007byM.E.Sharpe,Inc.Allrightsreserved.Nopartofthisbookmaybereproducedinanyformwithoutwrittenpermissionfromthepublisher,M.E.Sharpe,Inc.,80BusinessParkDrive,Armonk,NewYork10504.LibraryofCongressCataloging-in-PublicationDataDenhardt,Ja

3、netVinzant.Thenewpublicservice:serving,notsteeringbyJanetV.DenhardtandRobertB.Denhardt.—Expandeded.p.cm.Includesbibliographicalreferencesandindex.ISBN978-0-7656-1998-3(cloth:alk.paper)1.Publicadministration.2.Publicadministration—UnitedStates.I.Denhardt,R

4、obertB.II.Title.JF1351.D44952007351—dc222006038943PrintedintheUnitedStatesofAmericaThepaperusedinthispublicationmeetstheminimumrequirementsofAmericanNationalStandardforInformationSciencesPermanenceofPaperforPrintedLibraryMaterials,ANSIZ39.48-1984.~BM(c)10

5、987654321TothewomenandmenofthepublicserviceContentsPrefacexiAcknowledgmentsxvChapter1.PublicAdministrationandtheNewPublicManagement3TheOldPublicAdministration5TheNewPublicManagement12EngagingtheDebate22Chapter2.TheRootsoftheNewPublicService25DemocraticCit

6、izenship27ModelsofCommunityandCivilSociety32OrganizationalHumanismandtheNewPublicAdministration35PostmodernPublicAdministration39TheNewPublicService42Chapter3.ServeCitizens,NotCustomers45CivicVirtueandDemocraticCitizenship46PublicServiceasanExtensionofCit

7、izenship53TheOldPublicAdministrationandClientService57TheNewPublicManagementandCustomerSatisfaction57TheNewPublicServiceandQualityServiceforCitizens60Conclusion63viiviiiCONTENTSChapter4.SeekthePublicInterest65WhatIsthePublicInterest?67TheOldPublicAdminist

8、rationandthePublicInterest74TheNewPublicManagementandthePublicInterest76TheNewPublicServiceandthePublicInterest77Conclusion81Chapter5.ValueCitizenshipoverEntrepreneurship83AGovernancePerspective84TheOldPublicAdminis