• /  10
  • 下载费用: 19.90积分  

vmware-vCenter-Product-Family-wp-en

'vmware-vCenter-Product-Family-wp-en'
VMware vCenter Product Family: Service-Level Management for Dynamic IT Infrastructure WHITE PAPER Table of Contents T E C H N I C A L W H I T E PA P E R / 2 Table of Contents The Need to Measure and Manage to Business Outcomes . . . . . . . . . . . . . . . . . .3 How Will Service-Level Management Change Life in the Datacenter? . . . . . . .5 Provisioning a New IT Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Maintaining Clean Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Ensuring Service Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Understanding Cost and Charging for IT Services . . . . . . . . . . . . . . . . . . . . . . . .9 Maintaining IT Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 T E C H N I C A L W H I T E PA P E R / 3 VMware vCenter Product Family: Service-Level Management for Dynamic IT Infrastructure The Need to Measure and Manage to Business Outcomes How do you measure the business value of IT? According to Bobby Cameron, Forrester Research’s principal analyst for CIO issues, it’s not as straightforward as you may think. ”Too many organizations get lost in a tangle of measures and numbers that may or may not prove meaningful.”1 If you can’t measure it, the saying goes, you can’t manage it. IT organizations are awash in spending, performance, risk and ROI metrics that flow into reports and presentations delivered at IT governance meetings. But are they the right metrics? Or are they “a tangle of measures and numbers” that are inward- looking, defined by technical context and missing the forest for the trees? The “forest,” so to speak, is the set of services that enable the organization to transact business – in total, these services represent the business itself. The “trees” are the components that underlie the services – the nuts and bolts of IT infrastructure on which the business runs. IT staff is very good at seeing the “trees” – they are well- practiced at measuring and managing the components of infrastructure. To better understand IT’s value, however, requires a better way to manage the services; a fundamentally different approach that raises IT management above the level of components to the level of the services that drive and, in the end, build the business. What Is Service-Level Management? The IT industry has been moving toward the goal of service-level management for many years. This goal is typically defined as the monitoring and management of the quality of service (QoS) of an application using key performance indicators (KPIs). This definition, however, only partially covers the case. It describes a sort of snapshot of a service, once it is up and running. What it does not des
关 键 词:
vmware vCenter Product Family wp en
 天天文库所有资源均是用户自行上传分享,仅供网友学习交流,未经上传用户书面授权,请勿作他用。
关于本文
本文标题:vmware-vCenter-Product-Family-wp-en
链接地址: https://www.wenku365.com/p-40984956.html
关于我们 - 网站声明 - 网站地图 - 资源地图 - 友情链接 - 网站客服点击这里,给天天文库发消息,QQ:1290478887 - 联系我们

本站为“文档C2C交易模式”,即用户上传的文档直接卖给(下载)用户,本站只是中间服务平台,本站所有文档下载所得的收益归上传人(含作者)所有【成交的100%(原创)】。本站是网络服务平台方,若您的权利被侵害,侵权客服QQ:1290478887 欢迎举报。

1290478887@qq.com 2017-2027 https://www.wenku365.com 网站版权所有

粤ICP备19057495号 

收起
展开