材料成型及控制工程专业英语配套教学课件刘瑛电子课件 Unit 23.ppt

《材料成型及控制工程专业英语配套教学课件刘瑛电子课件 Unit 23.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、Unit23BusinesstelephonecallandCustomercare商务电话和客户服务Objective1.잠재고객4.3.2.1.MakeandanswersimplebusinessPhonecallsbyintroducingyourselfandtakingmessagestoothers；.Makeaformalbusinessappointmentbyphone；ShowpropertelephonecourtesiesonthePhone；Dealingwithcustomercomplaintswithsofteninglang

2、uagesandpositiveattitude.TermstudyWorkinpairsanddiscusswhatkindoftypicalphrasespeoplesusuallyuseonabusinessphonecall;Fillthetablewithyouranswers.AnswerTask1Askingwhoisonthephone.CanIaskwhoisspeaking,please?Who’scallingplease?Askingforsomeoneyouwouldlikespeakto.MayIhaveextension6643ple

3、ase?MayIspeaktoMr.Smith?(Formal)IsJanetin?(Informal)Thephrasesareceptionuseswhenthepersonyouaskedforisnotavailable.Mr.Whiteisn’tin/isoutatthemoment.I’mafraidMr.Whiteisnotavailableatthemoment.Thelineisbusy(Thepersonisonthephone).Wouldyouliketohold?TermstudyWorkinpairsanddiscusswhatkind

4、oftypicalphrasespeoplesusuallyuseonabusinessphonecall;Fillthetablewithyouranswers.AnswerTask1Thephrasesareceptionuseswhenaskingifyouwouldliketoleaveamessage.May(Could)Itakeamessage?CouldItellherwho’scalling?Wouldliketoleaveamessage?Wouldyoulikehervoicemail?Askingthepersonifhe/shehasti

5、metotalkatthemoment,orwhentocallback.Isitagoodtimetocall?Whenisagoodtimetocall?Wouldearlyafternoonbeconvenientforyou?TermstudyWorkinpairsanddiscusswhatkindoftypicalphrasespeoplesusuallyuseonabusinessphonecall;Fillthetablewithyouranswers.AnswerTask1Endingacall.OK.Thankyou.Thankyou.Good

6、byeThankyouforcalling.Thankyouforyourhelp.I’veenjoyedtalkingwithyou.Good-bye.ThatwasalltheinformationIneed,Thankyou.Itwasgoodtospeakwithyou.Good-bye.TermstudyWatchVideo23-1,thencorrectandsupplementyouranswerinTask1.Task2WatchVideo23-1oneortwomoretimesandtakesomenotes;Workinpairsandrol

7、e-playthedialoguesinthevideo.Task3TermstudyWorkinpairsandmakeanappointmentbytelephonebasedonyourowndiary.Donotpeekthediaryofyourpartner.Task4StudentA:YoudiaryisonpageXXX.StudentB:YoudiaryisonpageXXX.TermstudyWatchVideo23-2;Fillintheblanks.AnswerTask5①willyoubehere②onWednesday,thesecon

8、d③hal