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1、SectionⅩHandlingAccidents andComplaintsDialog1GettingthePassportLostBobisanAmericantouristnowhavingatripinShanghai,andMr.LiishistourguidefromChinaYouthTravelAgency.NowBobtellsMr.Lithathegetshispassportlost.Justthen,atourist,Allen,inthesamegroupfindsit.Bob:Oh,mygod,whatshouldIdo?Li:What’swrong
2、,Bob?Whydoyoulooksoworried?Bob:Ican’tfindmypassportnow,Igotitlost.Li:I’msorrytohearthat,butIdon’tthinkit’sreallymissing.Haveyoutakenacarefullookatallyourpocketsandyoursuitcase?Bob:WhatshouldIdothenwithoutmypassport?Li:Couldyouremembertheplaceyouuseditforthelasttime?Bob:Iusedityesterdayevening
3、whenIwasinthatsouvenirshop.IrememberItookitinmyhandonthewaybacktothehotel.Li:Don’tworry.Wecangotothatstoreandthehoteltoseewhetheritisthere.Bob:Meaningless.Ididgotothestore,Ifailed.AndIdidn’tfinditinthehotel.Li:Sorry.Ifthen,youhavetogetanewpassport.Bob:IsiteasytomakeanewoneinChinaforme?Li:Notv
4、erycomplicated.Bob:Whatshouldwedonow?Li:Ihavetoreportthecasetomytravelagencyandgetthedocumentthatindicatesthelossofyourpassport.Bob:Whatelse?Li:WeshouldreportthecasetoShanghaiPublicSecurityOfficeandgotheretohavethelosscertificate.Bob:Andthen?Li:YoushouldgototheEntryandExitOfficeofShanghaiMuni
5、cipalPublicSecurityBureautoapplyfora“lostpassportcertificate”.Bob:WhatshouldItakewithme?Li:Thedocumentfromthetravelagencyandyourphotos.Bob:WherecanIhavemyphotostaken,then?Li:YoucandoitatShanghaiMunicipalPublicSecurityBureau.Bob:WhatshouldIdoafterthis?Li:Youshouldgotoyourembassyinshanghaitoapp
6、lyforanewpassport.Bob:ThenwhereshouldIgetthevisa?Li:Afteryougetthenewpassport,youshouldgotoShanghaiMunicipalPublicSecurityBureauagaintoapplyforthevisa.Bob:Oh,Idon’tthinkit’saneasyjob.(Justthen,AllenrunstowardsMr.Li)Allen:Hi,Mr.Li,areyoutalkingaboutthispassport?Ijustpickeduponthewayhere?Bob:Oh
7、,It’stheverythingI’mlookingfor.Youreallyhelpmealot,thankyou,Allen.Allen:Youarewelcome,butpaymuchattentiontoyourpersonalitems.Li:Thankyou,Allen,yousaveusalotoftroubles.Dialog2FallingDowntheStepsMissYang,alocaltourguide,isguidingagroupinascenic
