酒店服务英语PPT.ppt

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1、酒店服务英语Thankyouforeveryonetohaveaclasswithme!Ihopethatwe’llbefriendstogetherthroughtheEnglishclass.Iwanttoknowmuchinformationofyoursbeforewebeginourlessons!Example:Englishname、department、position、hobbies、wishesandsoon……HotelOrganizationChart饭店机构表GeneralM

2、anager’sOffice总经理室ExecutiveOffice总经理办公室HumanResourceDepartment人力资源部TrainingDepartment教育培训部SalesDepartment销售部PublicRelationsOffice公共关系部FrontOffice前厅部HousekeepingDepartment客房部HotelOrganizationChart饭店机构表Food&BeverageDepartment餐饮部RecreationDepartment娱乐部Shop

3、pingArcade商场部FinancialDepartment财务部EngineeringDepartment工程维修部PurchasingDepartment采购部SecurityDepartment保安部AdministrationDepartment行政部FrontOfficeWords:(1)reservation预订(2)register登记,注册(3)assign分配,指定(4)baggage行李(5)distribute分发(6)deliver投递,递交(7)currency货币(8)

4、occupancy居住,占用(9)smart活泼的,精明的(10)appearance外表(11)adaptability适应性(12)figure数字(13)settle解决,安定(14)complaint投诉,抱怨FrontOfficeWords:(15)soothe安抚(16)reveal显示(17)financial财政的,财经的(18)satisfaction满意(19)checkin/out入住/离店(20)departuredate离开日期(21)guarantee保证(22)clien

5、t顾客(23)conference会议(24)program议程,节目(25)handicapped残疾的(26)facilities设施(27)wheelchair轮椅(28)cancellation取消FrontOfficeWords:(29)favorite最喜爱的(30)airy通风的(31)banquet宴会(32)patio室外就餐处(33)salon沙龙(34)souvenir纪念品(35)convenience便利，方便(36)consider考虑(37)overweight超重（38

6、）scenicspot风景点（39）trolleybus电车(40)Mend修补（41）Mis-calculation计算出错（42）communication通讯,交流FrontOfficeWords:(43)secretary秘书(44)document文件(45)equipment设备(46)stapler小订书机(47)calculator计算器(48)exhibition展览(49)discount折扣(50)extend延伸,延长(51)scissors剪刀,剪子(52)handkerch

7、ief手帕,纸巾(53)wardrobe衣柜(54)budget预算(55)thermos热水瓶(56)directory目录FrontOfficeWords:(57)tap笼头(58)mucilage胶水(59)features特征(60)architecture建筑(61)supervisor主管(62)houseman杂务工(63)shelf书架(64)typewriter打字机(65)extension分机(66)trunk行李箱(67)comfortable舒适(68)envelope信封(

8、69)pond池塘(70)cigarette香烟FrontOfficeWords:(71)locate坐落于(72)sightseeing观光(73)invoice发票(74)overpay多付(75)regulation规章(76)insist坚持(77)request请求(78)fault过错(79)replace替换(80)noisy吵闹的(81)corridor走廊(82)brochure介绍册(83)refuse拒绝(84)elevator电梯