服务部门外语培训教材.ppt

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1、服务部门外语培训教材安全接待收银1文库专用安全岗位服务技语2文库专用收货笼岗：您好！请销等。Hello.Pleasewaitaminute.您好，请问您找哪位？Excuseme.Whichoneareyoulookingforplease?对不起，让您久等了。I’msorryformakingyouwaitingforsolong.3文库专用车场岗：对不起，谢谢合作，不客气。Excuseme.ThankyouforyourcooperationIt’smypleasure.4文库专用员通岗：您好，对不起，请问找哪位，请稍等，我帮您联系一下。He

2、llo.Excuseme.MayIaskwhomyouarelookingfor？Justwaitaminuteplease.I’llgetyouthrough.对不起小姐/先生，让您久等了。Excusememiss/sirformakingyouwaiting.5文库专用闭店前清场：先生/小姐，对不起打扰一下，闭店时间快到了，请您抓紧时间购物，并带好随身物品及商品到收银区结帐。谢谢合作！欢迎下次再光临！Excusemeladiesandgentlemen.Theshopisabouttoclose.Pleasehurryupyourshopp

3、ingandcheckoutatthecashier.Makesurenottoleaveanythingbehind.Weappreciateyourcooperationandsincerelywelcomeyournextcoming.Thankyou.6文库专用未购物出口（1）：您好：先生/小姐请问您购物了吗？Excusemesir/miss。Haveyouboughtanything?您好，请出示您的购物小票。Excuseme.MayIhavealookatyourreceiptplease?对不起，请您到收银区结帐！Excuseme

4、.Couldyoupayatthecashierplease?7文库专用未购物出口（2）：您好，对不起，请您配合一下，让我核对您的购物小票，谢谢您的合作。Hellosir/miss.Excuseme.MayIcheckyourreceiptplease?Thankyouforyourcooperation您走好，欢迎您下次再光临！Wishyouahappyjourney.Welcomeyournextcoming.8文库专用顾客入口（1）：您好，欢迎光临旺市百利超市、请这边入口。Hello.WelcometoWangshibailisuperm

5、arket.Thiswayplease.对不起先生/小姐，请您将您的物品存放在那边的绿色寄物柜内。Excusemesir/miss.Pleasedeposityourbelongingsinthegreencabinetoverthere.9文库专用顾客入口（2）您好，请将您的物品封装一下，以免您的不便。谢谢合作。对不起，Excuseme.Pleasemakeyourbelongingsapackageincaseofanyinconvenience.It’sverykindofyourunderstanding.先生/小姐超市内不允许带食品进

6、入，请您寄存一下，谢谢您的合作！Excusesir/miss.It’snotallowedtobringfoodintothesupermarket.Pleasedeposityourbelongings.Thankyouforyourcooperation.10文库专用卖场巡场：您好！先生/小姐请看好您的随身物品，防止丢失。Excusemesir/miss.Pleasepayattentiontoyourbelongingsincaseofanylosing.11文库专用员工结帐台：对不起请您从20号款台出，谢谢！您好，请稍等，谢谢合作！Ex

7、cusemepleasecheckoutatnumber20cashier.Thanks.Welcome,pleasewaitabit.Thanksforyourcooperation.您好，对不起，请让我核对一下小票，谢谢合作！Welcome.Excuseme.MayIhaveacheckatyourreceiptplease?Thankyou.12文库专用收银线：您好，您的单子能让我核对一下吗？谢谢合作。Excuseme.MayIhaveacheckatyourreceiptplease?Thanksyou.对不起先生/小姐，您还有一件商品

8、未结帐，请您到收银台结帐，谢谢合作！Excusemesir/miss.Yourhaveonegoodsunpaid.Pleasecheckoutatt