旅游英语A级Service部分.ppt

《旅游英语A级Service部分.ppt》由会员上传分享，免费在线阅读，更多相关内容在PPT专区-天天文库。

1、madeby:AngelaServiceEnglishTotalforServiceEnglish17+3TakingmessageWake-upcall1(oneguest)Wake-upcall2(group)NormalReservationUp-sellingReservationReservationnotfromtheGuestdirectlyReservationAmendmentNormalCheck-inLateCheck-inWalk-inCheck-in(withoutreservatio

2、n)InformationInquires指路SlowluggagedeliveryP163TakingbagstotheroomTicketServiceCheck-OutPaymentMethods-CashorCardExchangingForeignCurrenciesAnnoyingCallP163MissingTowelsP164CreditCardHoldP165任何两个或几个都有可能合并变成一道完整的题目Takingmessagesgreetingtakethemessagenameoftheg

3、uestwhowanttoleaveamessagetelephonenumber(contacts)detailsofthemessagerepeatthemessagetotheguestpromisethattheguestwillreceivethemessageassoonaspossible.句型：Yourmessagereads：……**具体留言时，如遇到约时间，请询问外线客人具体时间，所在场所。信息要具体！！！Wake-upcall(FIT/GROUP)greetingroomnumberand

4、name（roomnum.list）whattimeexactlysecondcallneededornotrepeatthewake-upcallinformationstotheguestspecialrequest(transportation/ticketbooking)goodnightgreetinginformationrequestexactdate(Howlong)typeoftheroomchecktheroomstatusroominformationspecialrequest(non-

5、smoking)roomrateextraserviceinfooftheguest(name;telephonenum.)guaranteedreservation(cardholder;num;expirationdate)confirm(repeat)thebookingRESERVATIONUpsellingReservationgreetinginformationrequestexactdate(Howlong)typeoftheroomchecktheroomstatus(theroomguest

6、wanthasbeenbookedup)recommendotherroomsroominformationspecialrequest(non-smoking)roomrateextraservice(transportation)infooftheguest(name;telephonenum.)guaranteedreservation(cardholder;num;expirationdate)confirm(repeat)thebooking(sendtheconf.letter)upsellingr

7、eservations句型：Iamsorrytosaysothatall...roomhavebeenbookedupforthesedays.MayIsuggest……Weonlychargeyou100RMBmore,buttherateforthisroomincludesbreakfast.specialrequest:Wouldyouliketohaveapick-upservice?Wewillsendyoutheconfirmationletterinafewminutestoconfirmthe

8、reservation.升级等级：standard--->deluxe--->suite---->executivesuiteReservationnotfromtheGuestdirectly与正常预订一样，只是需要额外询问客人姓名，并留下订房人信息以备查询。greetinginformationrequestexactdate(Howlong)typeoftheroomcheckt