提升员工敬业度的10个关键.pdf

提升员工敬业度的10个关键.pdf

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时间:2020-07-05

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1、“Irecommendthisebooktoanyoneinterestedinengagement.”BenjaminNiaulin,PublicSpeaker10ESSENTIALPILLARSOFEMPLOYEEENGAGEMENTJacobShriarDirectorofCustomerHappinessTABLEOFCONTENTS1AboutTheAuthor2Preface3Introduction:TheImportanceofEmotionalMetrics7PillarOne:GivingandRe

2、ceivingPraise13PillarTwo:GivingandReceivingFeedback19PillarThree:WhatMakesUsHappy25PillarFour:EmployeeWellness36PillarFive:YouandYourBoss42PillarSix:YouandYourCo-Workers48PillarSeven:PersonalGrowth54PillarEight:CompanyAlignment58PillarNine:CareerSatisfaction63Pi

3、llarTen:Ambassadorship66ConclusionABOUTTHEAUTHORJacobShriarDirectorofCustomerHappinessJacobistheDirectorofCustomerHappinessatOfficevibe,andisonamissiontomaketheworldofworkbetter.Hebelievesthateveryonedeservestolovetheirjob,andbehappy,healthy,andproductiveatwork.He

4、'spassionateaboutstartupsandcompanyculture,andbelievesyoushouldneverstoplearning.1PREFACEWhyDidIWriteThisGuide?Iwantedtoemphasizetheimportanceofemotionalmetrics,andhowtheyaffectengagement.TheHRdepartmenthasarealopportunitytoengageworkersonadeeper,moreemotionallev

5、el.Iwantmanagerstobeabletotellhowhappyandhealthytheiremployeesare.Iwantmanagerstobeabletomeasure,optimize,andimproveeachofthesemetricssothattheiremployeescanbeashappyaspossible.WhoIsThisGuideFor?ThisguideisforHRmanagers,andanyoneresponsibleforemployeehappinessan

6、dcompanyculture.Ifyou’vewantedtomeasureandimproveyouremployees’happinessandwellnesslevels,thisguideisforyou.Ifyou’veeverwonderedhowtoimproverelationshipsbetweenco-workersorwiththeirmanagers,thisguideisforyou.HowToUseThisGuide?Useitasamanualtodiscoverwhichmetrics

7、mattertoengagement,howtomeasurethem,andhowtoimprovethem.Thegoalistobecomemoreemotionallyintelligentasaleaderandtomakesureyouremployeesareengaged.2-INTRODUCTION-THEIMPORTANCEOFEMOTIONALMETRICSINTRODUCTIONTheImportanceofEmotionalMetricsMetricsareanimportantpartofa

8、nybusiness.Theyhelpusmakesmarterdecisions,thatarefactualinsteadofbasingonintuition.InHR,someofthemorecommonmetricsthatpeoplewilltrackarethingslikecostofturnover,costo

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