手把手教你做客服课件.ppt

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1、手把手教你做客服开发一个新客户的成本，相当于维护一个老客户的7倍——《营销学》目录顾客的忠诚客服的流程邮件格式简介客户话术实例（模板）顾客的忠诚客服的意义马斯洛的需求层次理论客服流程邮件格式Dear***,Thanksforpurchasingfromourshop.ItemswillbesendingtoyoubyDHL.Ifyouhaveanyquestions,pleasedon’thesitatetocontactus.BestWishes,Eva邮件格式以Dear（人名）开头，“,”结尾问候语，感谢语正文结语，“,”结尾署名标点符号必须为英文首字母与人名必须大写标点符号前

2、没有空格，标点符号后必须有空格Dear***,Thanksforpurchasingfromourshop.ItemswillbesendingtoyoubyDHL.Ifyouhaveanyquestions,pleasedon’thesitatetocontactus.BestWishes,Eva客服话术实例Hello******,Sosorryabouttheshippingisslowerthanusual.Ijustcheckedtheshippingrecordforyou,theprocessresultshowsthat:Youritemhasbeenprocesse

3、dthroughasortfacilityinSHANGHAI,CHINAPEOPLESREPat9:02pmonNovember08,2011.Butthisinformationwon’tbeupdateduntiltheparcelreachyourcountrycustomsandscanintothesystem.That’smeansyourpackagehasleftChina,willarriveyourcountryanytimefromnow.Ijustcontactedtheguyforyouandconfirmedthatyourpackagehasleft

4、theChinesecustoms.Sorryforalltheinconvenienceagain.Wishesyou’llbesatisfiedwithourservices.EvaDear***,Howareyoudoing?Wearesohappytoinformyouthatyourorder(orderID:xxx)hasbeensentouton19thFebviaEMS/CPAM/EUB/DHL/FedEx.Itwilltakeabout5-10businessdaystoarriveatyou.Wewillcontinuetotracktheparcelforyo

5、u,makesurethatyourgoodswillreachyousafelyandquickly.Onceyoupayfortheorder,onlyyoursatisfywillmadeussatisfied.Fromnowon,you’reourVIPcustomer,andwewillgiveyou5%extradiscountfornextorder.Anyquestions,pleasecontactusfreely.Hopewewillhaveagoodstartcooperation.EvaQQ：47892397Q群：140598605关注微信号下载更多干货：s

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