商务英语写作课件 Unit 10 Questionnaire.ppt

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1、Unit10Questionnaire问卷调查CouldyounamesomekindsofQuestionnaire?marketingquestionnaire市场问卷调查trainingquestionnaire培训问卷调查parentsquestionnaire家长问卷调查educationquestionnaire教育问卷调查teacherquestionnaire教师问卷调查psychologyquestionnaire心理问卷调查Buthowcanwelearnaboutthecustomer’sneeds?Bydifferentkind

2、sofsurveysorinterviews!SurveysandinterviewpostalsurveystreetsurveyTelephonesurveywebsitesurveydoorstepinterviewTellsomewaysofquestionnaire问卷调查方法TelephonesurveyPersonalinterview(facetoface)E-mailsurveyActivity2SetlargeanswerorgansorganizationinformationsurveystoolspersonalActivit

3、y31.F2.T3.T4.T5.TActivity5Introduction,firm,reasons,Qualify,Check,appointment,choices,personal,ValidateBasicStructureofaTelephoneSurveyTitle1)introduceyourselfandthecompanyyourepresented2)Whythiscallismade(purpose目的)3)Makesurethepersonistherightonebeforedoingtheinterview4)Checki

4、ftheinterviewcanbedone5)Ifnot,checkifanappointmentcanbemadeContentRespondent’spersonaldata1)Name2)Address3)PhonenumberoftherespondentValidatedata1)Interviewer’sname,date,time2)Validator’sname,dateofsigningKeywordsofPart21.(1)representV.代表conductasurvey进行调查(2)after-saleservice售后服

5、务Registrationrecords注册记录(5)exacttime准确时间2.replaceV.代替Definitely肯定SkipV.跳到dealer经销商dealership汽车专卖店purchase=buyn.购买probeV.探索Probeforspecificreasons探究具体的原因maken.=brand品牌Modelseries系列rate评分Activity6Keys:1.Title(1)Introduceyourselfandthecompanyyourepresented.(2)Whythiscallismade.(3)M

6、akesurethepersonistherightonebeforedoingthesurvey.(4)Checkiftheinterviewcanbedone.(5)Ifnot,checkifanappointmentcanbemade.2.Content:3.Respondent’spersonaldata:4.ValidatedataGrammarP157表达请求和允许Wouldyoumind(not)doingsth?Would/Could/Can/Willyoudosth?WouldyoumindifI+一般过去时May/Could/Can

7、Idosth?Activity71.Wouldyoumindmyopeningthewindow?2.Wouldyoudotheexercisesbyyourselfplease?3.WouldyoumindifIcametothepartylate?4.Wouldyoumindnotspeakingfast?5.MayItakeyourorder?1.Would/Couldyoucallthedoctor?2.Could/Can/Wouldyoubuysomemedicine?3.Could/Canyougowalking?4.Wouldyoumin

8、dhelpingme/givingmeahand?5.WouldyoumindifIopene