日常英语培训.ppt

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1、㈢日常英语培训课程DailyEnglish培训目标一、熟悉各部门、各职位英语名称二、领会星级酒店基本接待英语三、简单对话Departmentsandpositions(部门及职位)行政办Executive[ɪg'zekjʊtɪv]Office前厅部FrontOffice餐饮部Food&Beverage['bev(ə)rɪdʒ]Department客房部HousekeepingDepartment财务部Financial[faɪ'nænʃ(ə)l]Department工程部Engineering[endʒɪ'nɪərɪŋ]Department保安部Secur

2、ity[sɪ'kjʊərətɪ]Department营销部SalesandMarketingDepartment职位名称总经理：GeneralManager副总经理：DeputyGeneralManager总经理助理：AssistantGeneralManager总经办主任：DirectorGeneralManager部门经理：DepartmentManager大堂副理：AssistantManager主管：Supervisor领班：Captain男/女服务员：Waiter/waitress客房服务员：RoomAttendant职位名称前台接待Recept

3、ion商务中心BusinessCenter礼宾部Concierge总机Operation中餐厅ChineseRestaurant['restrɒnt]西餐厅WesternRestaurant客房服务中心HousekeepingCenter送餐服务Roomservice楼层:Floor一楼TheFirst大堂Lobby二楼TheSecond三Third四Four五Five六Six七Seven食品:Food水Water啤酒Beer可乐Cole冰Ice/Cold米饭Rice面条Noodles米粉Ricenoodles洗手间ToiletWCBathroomWash

4、roomGreeting['griːtɪŋ]:问好Goodmorning/afternoon/evening早上好/下午好/晚上好Howareyoutoday,sir?(Fine,thankyou,andyou?)您好吗，先生？（很好，谢谢你，你呢？）Addressing[ə'drəsɪŋ]:（称谓）Mr.['mistə]/Mrs.['misiz]某某先生/夫人Ms.[miz]/Miss[mɪs]夫人或小姐/小姐Gentlemen['dʒentlmən],ladies['leidiz]先生们，夫人们Welcoming['wɛlkəmɪŋ]:（欢迎）Welc

5、ometoCongxiManor['mænə].欢迎来到丛溪庄园!We'regladtoseeyouagain.我们很高兴又看到您!Asking/inquiring[ɪn'kwaɪrɪŋ]:（征询、询问）MayIhaveyourname/roomnumber,please?我可以知道您的名字/房间号码吗？IsthereanythingelseIcandoforyou,madam?还有别的什么事情要我为您效劳的，夫人？Ibegyourpardon['pɑːd(ə)n]？对不起，请再说一遍好吗？Expressinggoodwishes:（祝愿/祝福）Havea

6、pleasant['plez(ə)nt]stayinourmanor,sir.祝愿您在我们庄园过得愉快。HappyNewYear!.MerryChristmas['krɪsməs]!HappyBirthday!祝您新年愉快！圣诞快乐！生日快乐！Expressingthanks：（致谢）Thankyouforcoming./calling/waiting多谢光临/谢谢您的问候/等候Answerstothanks:（对致谢的回答）Youarewelcome.It’smypleasure['pleʒə].Itdoesn’tmatter.别客气。Apologizi

7、ng:（致歉）Sorrytobotheryou.对不起，打扰您了。I'msorrytohavekeptyouwaiting,sir.对不起，让您久等了，先生。Directing:（指示）Thisway,please.这边请。Gostraightahead.笔直往前走。Pleasetakethelifttothe3rdfloor.请乘电梯到三楼。Turnleft/rightatthefirstcorner.请在第一个转弯处向左转/向右转。Reassuring[,riːə'ʃʊərɪŋ]:（表示安慰）Don’tworry,miss.别担心，小姐。I'llrep

8、ortittomymanager.我将向我的经理汇报。谢谢观看