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ID:19736753
大小:5.57 MB
页数:36页
时间:2018-10-05
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1、PowerPointPresentationbyPatriciaPeel,UniversityofGuelph-HumberOperationsManagementandControlSystems10LookingAheadAfterstudyingthischapter,youshouldbeableto:1.Discussthenatureoftheoperationsprocessforbothproductsandservices.2.Describetheneedformanagementcon
2、trolsystems.3.Explainthekeyelementsoftotalqualitymanagement(TQM)programs.4.Explainhowreengineeringandothermethodsofworkimprovementcanincreaseproductivityandmakeafirmmorecompetitive.5.Discusstheimportanceofpurchasingandthenatureofkeypurchasingpolicies.6.Des
3、cribewaystocontrolinventoryandminimizeinventorycosts.2TheOperationsProcessTheNatureoftheOperationsProcessOperationsmanagementTheplanningandcontroloftheoperationsprocessInvolvesacquiringinputsandoverseeingtheirtransformationinproductsandservices3TheOperatio
4、nsProcessInputsOperationsOutputs•Designing•Processing•Treating•Storing•Advising•Fabricating•Refining•Assembling•Shipping•InstructingClothingBakedgoodsPaintDrycleaningAppliancerepairAutomobilepaintingProductsServicesMoneyLabourEquipmentInformationEnergyRawM
5、aterialsExamples:Examples:Figure10-14ManufacturingversusServiceManufacturingVersusServiceOperationsProductivityismoreeasilymeasuredinmanufacturingthanserviceoperationsQualityismoredifficulttoestablishinservicethanmanufacturingoperations.Customersaremoreinv
6、olvedinservicethanmanufacturingoperations.Manufacturingcanproducegoodsforinventory;serviceoperationscannotstoreorbankservices.5TypesofManufacturingJobShopsOperationscharacterizedbyshortproductionrunsofsmallquantitiesofuniqueitems.RepetitiveManufacturingOpe
7、rationsinwhichlongproductionrunsareusedtoproducealargequantityofastandardizedproduct.BatchManufacturingAnintermediateforminvolvingmorevarietyinvolumeandproductsthanjobshopsandlessthanrepetitivemanufacturing.6PlanningandSchedulingandMaintenanceOperationsPla
8、nningandSchedulingAttemptingtoachievetheorderly,sequentialflowofproductstomarket.ProductionoperationsServiceoperationsPlantMaintenanceTheroleofmaintenanceTocorrectequipmentmalfunctionsandpreventbreakdownsType
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