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1、RoomsDivisionOperations FRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules. FRONTOFFICEAUDITSeeNightAudit FRONTOFFICECASHSHEE
2、TAformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift. FRONTOFFICELEDGERSeeGuestLedger FULLHOUSEAconditioninwhicheveryroominthehotelh
3、asbeenbooked. FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems. GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuall
4、yareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules. GOALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smiss
5、ion GOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees. GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked. GROUPRATEAspecialroomrateforanumberofaffiliatedguests. GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwi
6、llbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of32RoomDivisionOperations Ifitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedepo
7、sit,travelagent,andcorporate. GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel.. GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliot
8、rays,andpostingmachines. GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees. GUESTFOLIOAform(paperorelectronic)usedtocharttransactio
