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1、全面质量管理——tqm(二)（Totalqualitymanagement--TQM(two)）Totalqualitymanagement--TQM(two)4.characteristicsoftotalqualitymanagementTQMhasmanycharacteristics,wewillmainlyanalyzethesalientfeaturesofTQM:Broadenmanagementspanandpromoteverticalcommunicationoforganization;Reducedivisionoflaborandpromote
2、crossfunctionalteamcooperation;Weshouldimplementthepolicyofcombiningpreventionwithinspectionandpreventionasthemainprinciple,emphasizingthemeasurementandauditingofenterpriseactivities;Delegatingrightsandresponsibilitiestothemaximumextenttoensurequickandsustainedresponsestochangesincustome
3、rneeds;Optimizetheuseofresources,reducetheproductioncostofeachlink;Pursuequalitybenefit,implementfamousbrandstrategy,gainlong-termcompetitiveadvantage;Focusshiftedfromtechnicalmeanstoorganizationalmanagement,emphasizingtheimportanceofresponsibility;Continuetotrainemployees,createaculture
4、ofcontinuousimprovement,shapingthecontinuouslearning,improvementandimprovementoftheculturalatmosphere.5.totalqualitymanagementandISO9000comparison(1)thesimilaritybetweenISO9000andTQM.Firstofall,themanagementtheoryandstatisticaltheoryareconsistent.Bothofthembelievethatproductqualityisform
5、edinthewholeprocessoftheproduct,andthequalitysystemisrequiredtorunthroughthewholeprocessofqualityformation.Intheimplementationmethod,bothofthemusethePDCAqualityloopoperationmode.Secondly,bothofthemrequiresystematicmanagementofquality,andemphasizethemanagementofqualityby"oneleader".Again,
6、theultimategoalofthetwoisconsistent,bothinordertoimproveproductquality,meetcustomerneeds,allstressedthatanyprocesscanbecontinuouslyimprovedandconstantlyimproved.(2)thedifferencebetweenISO9000andTQM.First,thegoalsareinconsistent.ThegoalofTQMqualityplanningmanagementactivitiesistochangethe
7、statusquo.Theonlyonegoal,managementactivitieswillcometoanend,thenextscheduledmanagementactivities,althoughthefoundationisinaplannedmanagementactivitiesontheresults,butnotrepeatthesameaslastoperation.ThegoalofISO9000qualitymanagementactivitiesistomaintainstandards.Itstarge
