Competencies—Building Blocks or BuzzwordsAn Webcast

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1、Competencies—BuildingBlocksorBuzzwordsAnWebcastPresenter:MaryRossmbucherross@earthlink.netTuesday,January812:00noonto1:00p.m.InfopeoplewebcastsaresupportedbytheU.S.InstituteofMuseumandLibraryServicesundertheprovisionsoftheLibraryServicesandTechnologyAct,administeredinCaliforni

2、abytheStateLibrarian.Thelatestbuzzword?Howdoyouviewcompetencies?Buildingblocksforsuccess?Howdoyouviewcompetencies?AgendaDefinitionsofcompetenciesandcompetency-basedmanagementHowcompetenciescanbeidentifiedandcategorizedHowtheyareusedinthelibraryprofessionHowtheybenefityourlibrar

3、yWhytheyareimportanttoyouindividuallyDefiningcompetenciesAclusterofknowledge,skillsandattitudes(KSAs)KSAs—whatdoesthatmean?Knowledge—whatisknownandunderstoodthatcausessuccessfulperformanceonthejobSkills—behaviorsthatdemonstratethisknowledgeAttitudes—personalitytraitsandvaluesth

4、atcanbedisplayedinbehaviorsCompetenciesareKSAsthat:CorrelatewithsuccessfulperformanceonthejobCanbemeasuredagainst“well-acceptedstandards”CanbeimprovedthroughtraininganddevelopmentCompetency-basedmanagement……identifiesthecompetenciesneededforindividualandorganizationalsuccessand

5、usesthemforawidevarietyofemployeemanagementfunctions.Inthistypeofmanagement,competenciesarereinforcedin:RecruitmentandhiringJobdesignandworkassignments“Onboarding”newemployeesPromotionsandsuccessionplanningPerformanceappraisalStafftraininganddevelopmentTorontoPublicLibrarydevel

6、opedcompetency-basedmanagement.ElementsofTorontoPL’sCBM:A“CompetencyDictionary”Withineachcompetency,levelsofproficiencyareclarifiedHigherlevelsofjobresponsibilityarereflectedinthecompetenciesTPLCompetency—CustomerServiceOrientationLevelOne—ClarifiescustomerexpectationsLevelTwo

7、—TakespersonalresponsibilityforaddressingproblemsLevelThree—Advocatesforthecustomer(branchmanager)LevelFour—Addressesunderlyingcustomerneeds(districtmanager)LevelFive—Usesalong-termperspective(directorofpublicservice)CategorizingcompetenciesCompetenciesmayfallintooneofthreecate

8、gories:Core,Behavioral,orTechnical.CorecompetenciesBas