ISO 10018-2012 Quality management -- Guidelines on people involvement and competence

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1、INTERNATIONALISOSTANDARD10018Firstedition2012-09-01Qualitymanagement—GuidelinesonpeopleinvolvementandcompetenceManagementdelaqualité—Lignesdirectricespourl’implicationetlescompétencesdupersonnelReferencenumberISO10018:2012(EN)©ISO2012ISO10018:2012(EN)COPYRIGHTPROTECTED

2、DOCUMENT©ISO2012Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO’smemberbodyinthecount

3、ryoftherequester.ISOcopyrightofficeCasepostale56•CH-1211Geneva20Tel.+41227490111Fax+41227490947E-mailcopyright@iso.orgWebwww.iso.orgPublishedinSwitzerlandii©ISO2012–AllrightsreservedISO10018:2012(EN)ContentsPageForeword..................................................

4、..........................................................................................................................ivIntroduction.....................................................................................................................................

5、...................................v1Scope......................................................................................................................................................................12Normativereferences........................................

6、.................................................................................................13Termsanddefinitions.........................................................................................................................................14Managementof

7、peopleinvolvementandcompetence.............................................................................24.1General.......................................................................................................................................................

8、............24.2Leadershipinvolvementandstrategy.....................................................................