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1、------------------AbstractRecently,dataMininginCustomerRelationshipManagementSystemispaidmoreandmoreattentionbyresearchersinmanyfields,suchasbanking,postalservices,mobile,manufacturing,wholesale,retail,telecommunications,realestate,medical,IT,media,transportationandlogisticsindustry.Thispape
2、rfocusesontheresearchandapplicationondataminingclusteringinthelocaltaxcustomerrelationshipmanagementsystem.Atpresent,onlyafewcustomerrelationshipmanagementsystemsareusedinlocaltaxindustry,andevenfewercustomerrelationshipmanagementsystemswhichusedatamining.Firstly,thispaperexpoundstheframewor
3、kofcustomerrelationshipmanagementsystemanditsapplicationstatusinlocaltaxindustry,Secondly,wehavestudiedsomedataminingclusteringalgorithmssuchask-meansalgorithm,DBSCANalgorithmandAPclusteringalgorithm.Finally,aimingatlandtaxindustrycustomerdatainformation,weproposeahybridclusteringalgorithmba
4、sedonKmediaandDBSCAN,anddealwiththecustomerinformationdataanduseclusteringalgorithmontheclusteringanalysis,forprovidingpolicymakersstrongbasis.Experimentalresultsverifythedataminingapplicationinlandtaxindustryarefeasibleandeffective.Keyword:customerrelationshipmanagementdataminingclusteringc
5、ustomerclassification----------------------目录第一章绪论...................................................................................................................1
1.1研究背景及意义.............................................................................................1
1.2国内外研究现状..........
6、...................................................................................2
1.2.1国外研究现状.........................................................................................2
1.2.2国内研究现状.........................................................................................4
1.3
7、本文研究内容.................................................................................................5
1.4论文结构安排.................................................................................................6
第二章相关概念综述..........................
