TL9000_Measurements_Handbook_R5.0

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1、QualityExcellenceforSuppliersofTelecommunicationsForum(QuESTForum)TL 9000QualityManagementSystemMeasurementsHandbookRelease5.0NOTICE:ThisisadraftdocumentintendedonlyforreviewbymembersandstaffoftheQuESTForum.ItdoesnotrepresentafinalpositionoftheQuESTForumoranyofitsmembers.Thisdocumentisno

2、ttobedistributedoutsideoftheQuESTForumwithoutexpresswrittenconsentoftheQuESTForum.Notice:ThisisadraftdocumentintendedonlyforreviewbyQuESTForumparticipants.ItdoesnotrepresentafinalpositionoftheQuESTForumoranyoftheForum’sparticipants.CopyrightCopyrightã2010QualityExcellenceforSuppliersofTe

3、lecommunicationsForumForinformationabouttheQuESTForum,visittheQuESTForumwebsite(http://questforum.org).ForTL 9000specificinformation,visittheTL 9000website(http://tl9000.org).TL 9000isaregisteredtrademarkoftheQualityExcellenceforSuppliersofTelecommunicationsForum.Sectionsofthisdocumentco

4、ntaincopyrightedmaterialfromavarietyofsources;thesesourcesareidentifiedintheBibliographyofthishandbook.2010321Throughoutthisdocumenttheterm‘TL 9000’referstoTL 9000QualityManagementSystemMeasurementsHandbook,Release5.0,namelythisvolume,unlessspecificallystatedotherwise.Also,theterm‘ISO 90

5、01’referstoISO 9001:2008[8],unlessspecificallystatedotherwise.AnyerrorsidentifiedafterprintingwillbepostedtotheTL 9000website.SeetheMeasurementsHandbookErratalinkathttp://tl9000.org/links.htmlApprovedandAdoptedbytheQuESTForumEffective2012June30TL 9000QualityManagementSystemMeasurementsHa

6、ndbook4.5iiiAcknowledgementsTL 9000QualityManagementSystemMeasurementsHandbook4.5iiiAcknowledgementsForewordPrefaceAcknowledgementsContributors:TL 9000QualityManagementSystemMeasurementsHandbook4.5iiiAcknowledgementsTL 9000QualityManagementSystemMeasurementsHandbook4.5iiiAcknowledgements

7、TL 9000QualityManagementSystemMeasurementsHandbook4.5iiiListofFiguresTableofContentsListofFiguresTL 9000QualityManagementSystemMeasurementsHandbook4.5iiiListofTablesListofTablesNotice:ThisisadraftdocumentintendedonlyforreviewbyQuESTForumparticipants.Itdoesnotrepresentafin