酒店前台接待英文培训

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1、C/IDialogueAA：Goodmorning,sir.WelcometoDragonlakePrincessHotel.CanIhelpyou?早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？B：Goodmorning!Ihaveareservationforasingleroomwithabalcony.早上好，我订了一间有阳台的单人房。A：MayIhaveyourname,sir,please?请问先生用什么名字预订？B：Bradley,JohnBradley.Bradley,JohnBradley.A：Justamoment,sir.Letm

2、echeckthereservationforyou.Yes,wehaveareservationforasingleroomwithabalcony,MayIhaveyoupassport?请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的护照吗？B：Yes.Hereyouare.当然。A：Thankyou.MrBradley.Pleasesignhereandwritedownyouraddress.谢谢，MRBradley，请在这填一下您的住址及签上您的签名。B：Yes.好的。A：MrBradlry,howlongwouldy

3、oulikestayhere?MrBradlry,请问您打算住多久？B：Justonenight.只是一个晚上。A：Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?谢谢！请问押金是给现金或是刷卡呢?B：Creditcard.信用卡。A：MayIhaveyourcreditcard.AndIwilltakeRMB1500forthedeposit.It’sthatok?可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？B：Yes.A：Thankyouyourcreditc

4、ard.Sir.Pleasesignforthedeposit.谢谢先生的信用卡，请在卡纸上签名确认。B：Yes.好的。A：MrBradley,Yourroomnumberis6302.Itisonthe3rdfloorat6BLOCK.ThedailyrateisRMB563includingonebreakfast.ThebreakfastisinMinecafeon6thBLOCK.Andthebreakfasttimeis07：00amto10：00am,youjusttakethewelcomecardtohavebreakfast.Thisisyourro

5、omkeyandI’llcallbell-boytakeyoutoyourroom.MrBradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位早餐，早餐的地点是在6号楼的美茵阁西餐厅，时间是早上七点到十点。明天你只需凭欢迎卡便可以用餐。只是您的房卡，现在行李生会带您到房间。B：Thankyou.谢谢。A：Ihopeyouenjoyyourstaywithus./Enjoyyourstaying.希望您住店愉快！C/OA：Goodmorning,sir.CanIhelpyou?/WhatcanIdoforyou?早上好，先生，请问有什么可以

6、为您效劳？B：Iwouldliketocheckout.我想退房。A：MayIhaveyourroomNO.sir?先生请问房号是？B：RM6301.6301A：Pleasewaitformoment,Iwillcallhousekeepingtocheckyourroom.Bytheway,anythingusedforthemin-bar?服务员正在为您查房，请稍等！请问先生有用过房间的酒水吗？B：Onecokeandonenuts.一个可乐和腰果。A：Thankyousir.Thisisyourbill,totalisRMB1000.Pleasecheckita

7、ndsignyoursignature.Howwouldyouliketosettleyourpayment?谢谢！您好先生这是您的账单，共消费RMB1000，请检查无误后签名确认。请问怎样付费呢？B：Bycreditcard.信用卡。A：MayIhaveyourcreditcardsie?请问可以借您的信用卡吗？B：Sure.Hereyouare.当然。A：Thankyousir.Pleasesignyoursignatureoncardfrom.Doyouneedinoiceforthebill?谢谢！请在卡纸上签名。请问先生需要发票吗？B：No