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1、QualityImprovementMethodologies–PDCACycle,RADARMatrix,DMAICandDFSS作者MSokovic，DPavletic，KKPipanAbstractPurpose:ofthispaperistointroducethereadertothecharacteristicsofPDCAtoolandSixSigma(DMAIC,DFSS)techniquesandEFQMExcellenceModel(RADARmatrix),whicharepossibletouseforthecontin
2、uousqualityimprovementofproducts,processesandservicesinorganizations.Design/methodology/approach:Wecomparedthemaincharacteristicsofthepresentedmethodologiesaimingtoshowthemainprerequisites,differences,strengthsandlimitsintheirapplication.Findings:Dependingonthepurposeeveryor
3、ganizationwillhavetofindaproperwayandacombinationofmethodologiesinitsimplementationprocess.ThePDCAcycleisawellknownfundamentalconceptofcontinuous-improvementprocesses,RADARmatrixprovidesastructuredapproachassessingtheorganizationalperformance,DMAICisasystematic,andfactbaseda
4、pproachprovidingframeworkofresults-orientedprojectmanagement,DFSSisasystematicapproachtonewproductsorprocessesdesignfocusingonpreventactivities.Researchlimitations/implications:Thispaperprovidesgeneralinformationandobservationsonfourpresentedmethodologies.Furtherresearchcoul
5、dbedonetowardsmoredetailedstudyofcharacteristicsandpositiveeffectsofthesemethodologies.Practicalimplications:Thepaperpresentscondensedpresentationofmaincharacteristics,strengthsandlimitationsofpresentedmethodologies.Ourfindingscouldbeusedassolidinformationformanagementdecisi
6、onsabouttheintroductionofvariousqualityprogrammes.Originality/value:Wecomparedfourmethodologiesandshowedtheirmaincharacteristicsanddifferences.Weshowedthatsomemethodologiesaremoresimpleandthereforeeasilytounderstandandintroduce(e.g.PDCAcycle).OnthecontrarySixSigmaandEFQMExce
7、llencemodelaremorecomplexanddemandingmethodologiesandthereforeneedmoretimeandresourcesfortheirproperimplementation.Keywords:Qualitycontinuousimprovement;PDCACycle;EFQMExcellenceModel;RADARMatrix;SixSigmaReferencetothispapershouldbegiveninthefollowingway:M.Sokovic,D.Pavletic,
8、K.KernPipan,QualityImprovementMethodologies–PDCACycle,RADARMatrix,DMAICandD
