TYPE_OF_PROCUREMENT_AND_OPERATIONAL_PERFORMANCE_COMPARISON_OF_E-PROCUREMENT_AND_OFFLINE_PURCHASING_TOWARDS_OPERATIONAL_PERFORMANCE

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1、TYPEOFPROCUREMENTANDOPERATIONALPERFORMANCE:COMPARISONOFE-PROCUREMENTANDOFFLINEPURCHASINGTOWARDSOPERATIONALPERFORMANCEKOHBEELIUNIVERSITISAINSMALAYSIA2004DEDICATIONThisbookisdedicatedtomybelovedSengHooi,andmylovelydaughtersJingHanandJingXun,fortheirconstantsupportandencouragementthat

2、madethisworkpossible.iiACKNOWLEDGEMENTSFirstofall,Iwouldliketoexpressmygreatestgratitudeandappreciationtomysupervisors,AssociateProf.RamayahandProf.MuhamadJantan,fortheirdedicatedeffort,guidanceandvaluablesupervisionthroughoutmyresearchandthesiswriteup.IwouldalsoliketothankSilterra

3、forsponsoringthispostgraduateprogram,andallthosefrombothUSMandSilterrawhomakethiscollaborationactivityhappen.NotforgettingmymanagementsinSilterra,foralltheirsupportgiventomeinordertocompletethisthesis.Especiallymyheartfeltthankstomymanager,Mr.AzfarWijayawhohadneverrejectedmyleaveap

4、plicationstofocusonresearchactivities.iiiTABLEOFCONTENTSDEDICATIONiiACKNOWLEDGEMENTSiiiTABLEOFCONTENTSivLISTOFTABLESixLISTOFFIGURESxiiABSTRAKxiiiABSTRACTxivChapter1INTRODUCTION11.1OperationalPerformanceinSupplyChainManagement11.2E-procurementinSupplyChainManagement21.3TheRoleofE-Pr

5、ocurementinPurchasingManagement41.3.1PurchasingManagement41.3.2TheRoleofE-Procurement51.4E-Procurement:DeliveringImpressiveResults61.5ResearchProblem71.6ResearchObjectives91.7ResearchQuestions91.8ScopeofResearch101.9SignificantofResearch111.10OutlineofReport11Chapter2LITERATUREREVI

6、EW132.1Introduction132.2Procurement132.3ProcurementType16iv2.3.1TraditionalPerformance162.3.2E-Procurement172.4OperationalPerformance232.5ProductType262.6SupplierLocation282.7BusinessVolume292.8Trust292.9Co-operation302.10TheoreticalFramework312.11HypothesesDevelopment33Chapter3RES

7、EARCHMETHODOLOGY403.1Introduction403.2ResearchElements403.3Population,SamplingandProcedures403.4MeasuringInstrument413.4.1TypeofProcurement413.4.2OperationalPerformance423.4.3ProductType423.4.4SupplierLocation433.4.5BusinessVolume433.4.6Trust433.4.7Co-operation433.5QuestionnaireDes

8、ign443.6SecondaryDataDesig