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1、LectureNotesinBusinessInformationProcessing49SeriesEditorsWilvanderAalstEindhovenTechnicalUniversity,TheNetherlandsJohnMylopoulosUniversityofTrento,ItalyMichaelRosemannQueenslandUniversityofTechnology,Brisbane,Qld,AustraliaMichaelJ.ShawUniversityofIllinois,Urbana-Champaig
2、n,IL,USAClemensSzyperskiMicrosoftResearch,Redmond,WA,USAAntoniaAlbaniJanL.G.Dietz(Eds.)AdvancesinEnterpriseEngineeringIV6thInternationalWorkshop,CIAO!2010heldatDESRIST2010St.Gallen,Switzerland,June4-5,2010Proceedings13VolumeEditorsAntoniaAlbaniUniversityofSt.GallenMüller-
3、Friedberg-Strasse89000St.Gallen,SwitzerlandE-mail:antonia.albani@unisg.chandDelftUniversityofTechnologyMekelweg42628CDDelft,TheNetherlandsE-mail:a.albani@tudelft.nlJanL.G.DietzDelftUniversityofTechnologyMekelweg4,2628CDDelftTheNetherlandsE-mail:j.l.g.dietz@tudelft.nlLibra
4、ryofCongressControlNumber:2010926924ACMComputingClassification(1998):J.1,H.3.5,H.4.1,D.2ISSN1865-1348ISBN-103-642-13047-XSpringerBerlinHeidelbergNewYorkISBN-13978-3-642-13047-2SpringerBerlinHeidelbergNewYorkThisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeo
5、rpartofthematerialisconcerned,specificallytherightsoftranslation,reprinting,re-useofillustrations,recitation,broadcasting,reproductiononmicrofilmsorinanyotherway,andstorageindatabanks.DuplicationofthispublicationorpartsthereofispermittedonlyundertheprovisionsoftheGermanCopy
6、rightLawofSeptember9,1965,initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.ViolationsareliabletoprosecutionundertheGermanCopyrightLaw.springer.com©Springer-VerlagBerlinHeidelberg2010PrintedinGermanyTypesetting:Camera-readybyauthor,dataconversionbySc
7、ientificPublishingServices,Chennai,IndiaPrintedonacid-freepaper06/3180543210PrefaceEnterpriseengineeringisanemergingdisciplinethatstudiesenterprisesfromanengineeringperspective.Thismeansthatenterprisesareconsideredtobepurposefullydesignedandimplementedsystems,whichconseque
8、ntlycanbere-designedandre-implementedifthereisaneedforchange.Behavioralandman-agerialknowledgeis
