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1、Chapter1ManagerandManaging1Organization:Peopleworkingtogetherandcoordinatingtheiractionstoachievespecificgoals.2Managers:Jones---Managersarethepeopleresponsibleforsupervisingtheuseofanorganization’sresourcestomeetitsgoals.Management:theprocessofusingorganizationalresourcestoa
2、chievetheorganization'sgoalsbyplanning,organizing,leading,androntrolling.3EssentialManagerialFunction:Planning,Organizing,Leading,Controlling4Efficiency:makegood/pooruseofresourceEffectiveness:choosetheright/wronggoalstopursue(andmakehighperformence)5HierarchicalClassificatio
3、n(分层的等级制)：TopManagers,middleManagers,First-lineManagers,Non-management6ManagersandManagementfunctions:Topmanagers:1Planning,2Organizing,3Leading,4Controlling,middlemanagers:3412,first-linemanagers:4321(按职能比例由大到小)710rolesand3broadrolecategoriesInterpersonalrole:figurehead,lead
4、er,liaison(联络)Informationalrole:monitor,disseminator,spokespersonDecisionalRole：entrepreneur,disturbancehandler,resourceallocator,negotiator8Threeprimaryskills1ConceptualSkills：Thinkstrategicallytotakethebroad,long-termview；Analyzeanddiagnoseasituationandtodistinguishbetweenc
5、auseandeffect.2TechnicalSkills：Jobspecificknowledgeandtechniquesrequiredtoperformanorganizationalrole3HumanSkills：Tounderstand,alter,lead,andcontrolthebehaviorofotherindividualsandgroups.Skilltypeneededbymanagerlevel：topmanagertonon-management:123;1=2,3;2,1=3;312Chapter2Theev
6、olutionofmanagementtheory119世纪40年代：ScientificManagementTheory早期管理思想19世纪末20世纪初：AdministrativeManagementTheroy古典管理:泰勒，韦伯，法约尔20世纪初：BehaviorManagementTheory，ManagementScienceTheory，SystemsApproachContingencyApproach，TotalQualityManagement行为管理：梅奥，巴尔德21世纪：OrganizationalEnvironmentT
7、heory现代管理思想2Taylor’s4Principlestoincreaseefficiency：1，studythewaythejobisperformednowanddeterminenewwaystodoit.2,codity（编纂）thenewmethodintorules.3,seletworkerswhoseskillsmatchtherulessetinstep2.4,establishafairlevelofperformanceandpayforhigherperformance.3BureaucraticSystem(官
8、僚体系):ABureaucracyshouldhave:Writtenrules,Hierarchy(等级制度)ofAuthority,
