经典8D案例分析

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1、客户抱怨回复报告CustomerComplainReplyReport诉怨口期ComplainDate：回复日期ReplyDate：经办PreparedBy：客户Customer.：扌艮告编号ReportNo.：核准ApprovedBy：主题SUBT：Studsofthecabinetbottombroken1、问题描述(ProblemDescription):FrontechcustomerfoundtherewastransformermovementinsidetheUPS,andUmax&Frontechcustomerfoundinsom

2、eunitstheStudsofthecabinetbottomwerebroken,andthetransformerclampsarebending.Picturesasbelow.2、问题处理成员(TeamMembers)3、原因分析(RootCauseAnalysis)：1.Thetransformermovementissue:Leader^transformerhadusedsmallclamps,someclampsmaynotbefullytight,andthegapsofthestudswereabitlarge,sothein

3、somecasesthetransformerhaveabitmovement,pictureasbelow.screws2.TheStudsofthecabinetbottomwerebroken:itseemstheUPSwasdroppedfromhighheight,wehavedonethedroptesttocheckthisproblem,normallythisproblemcannothappen.4、临时性措施(Short-TermCorrectiveAction):Repairthefailedunits.5、长期性措施(Lo

4、ng-TermCorrectiveAction):Forthisloosefittingoftransformerissue,wehavealreadychangedthetransformerclamp,itcanfixthetransformerfulltightly,pictureasbelow.Andwewillincreasethethicknessofthestudsinthecabinetbottom,sothatthegapswillbereduced,itcanholdthetransformertightly,andthestu

5、dswillbemoresolid,itisnoteasytobebroken.haveincreasedthedepthofclip.6、改善效果(ImprovedResult)：Wehavedonethedroptesttocheckthecorrectiveactions,thestudsareallOK.7＞预防再发生措施(PreventiveAction)：Sameasitem5.8、问题结案及感谢的人员(ProblemClosed&ThanksForJoinedMembers)：Thankstheteammembers.