7101商务交际英语(2)试题A卷外贸英语口语

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1、7101A浙江广播电视大学2006年1月期末考试商务交际英语(2)试题I.MULTIPLECHOICE(10小题，每小题1分，共1()分)Choosetheletterindicatingthebestchoicetocompleteeachsenteneeoranswereachquestion:1.WhichofthefollowingisNOTabouttheguidelinesforwritingeffectiveinstructions?a.Numbereachstepandstartitwithanoun.b.Putthestepsinsequentialor

2、de匚c.Describeeachstepseparatelysoreaderswillnotoverlookastep.d・Ifastepshouldbecarriedoutonlyundercertainconditions,describetheconditionsfirst.2.Whyaclearandlimitingistitleanimportantpartofasetofinstructionsormanual?a.Becauseittellsreaderswhatstepstheyshouldfollow.b.Becauseittellsreaderswh

3、atstepstheyshouldnotfollow・c.Becauseittellsreaderswhattheinstructionormanualdoesanddoesnotcover.d・Becauseittellsreaderswhethertheinstructionormanualiseffectiveornot.3.Ifyouwanttoorganizecumbersomedetailintoaneasy-to-followformat,whichofthefollowinggraphictypecanyouuse?a.Organizationchartb

4、・drawingc・photographd.table4.WhichofthefollowingisNOTacharacteristicofamultimediapresentation?a.animationb・soundc.projectionofthree-dimensionalobjectsd・videoclipswithsound5.Whichofthefollowingshouldberegardedasqualitycustomerservice?a.Beaccessible.b.Giveknowledgeableresponses・c.Maintainco

5、ntinuouscontact.d.Alloftheabove6.WhichofthefollowingisTRUE?1a.b・C・d・Aserviceproviderwholiesisbreakingthelaw.Aserviceproviderwholiesisbehavingunethically.Aserviceproviderwhomakesamistakeisbreakingthelaw.Aserviceproviderwhomakesamistakeisbehavingunethically・1.WhichofthefollowingisNOTconside

6、rednonverbalsymbolsthatareusedintheenvironment?a.Friendlinessofthepeopleinthatenvironment.b・Physicalappearaneeoffurnishingsanddecor.c.Arrangementoftables,chairs,andsoforth・a.Useofcolor8・Whyfeedbackiscriticaltoaspeaker?a.Becauseitistheonlywaythataspeakerwillknowwhetherheorsheiscorrectinhis

7、pronunciation.b.Becauseitistheonlywaythataspeakerwillknowwhetherhisorhermessagehasbeenunderstood.c.Becauseitistheonlywaythataspeakerwillknowwhatresponseheorshewillmake.d.Alloftheabove9.Whatisthefunctionofthemeetingsinwhichoralreportsarepresentedtoclarifypreviouslydi