Project quality management 项目质量管理.ppt

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1、PROJECTMANAGEMENTFUNDAMENTALSProjectQualityManagementJuly20102ModernQualityManagementcomplementsProjectManagement.Forexample,bothdisciplinesrecognizetheimportanceof:CustomersatisfactionUnderstanding,evaluating,defining,andmanagingexpectationssothatcustomerrequirementsaremet.Thisreq

2、uiresacombinationofconformancetorequirements(theprojectmustproducewhatitsaiditwouldproduce)andfitnessforuse(theproductorservicemustsatisfyrealneeds).PreventionoverinspectionThecostofpreventingmistakesisgenerallymuchlessthanthecostofcorrectingthem,asrevealedbyinspection.Managementre

3、sponsibilitySuccessrequirestheparticipationofallmembersoftheteam,butitremainstheresponsibilityofmanagementtoprovidetheresourcesneededtosucceed.ContinuousimprovementTheplan-do-check-actcycleisthebasisforqualityimprovement(asdefinedbyShewhartandmodifiedbyDeming,intheASQHandbook.)348.

4、1–PLANQUALITYThePlanQualityProcessreferstoidentifyingwhichqualitystandardsarerelevanttotheprojectanddetermininghowtosatisfythem.ItispartofthePlanningprocessgroup.5PlanQualityToolsandTechniquesCost-BenefitAnalysisNotjustacomparisonbetweentwooptions.Needtolookatthebestapproachtoachie

5、vequalityintheprojectinrelationtothemoniestocompletethework.Thestudyofthequalityreceivedinproportiontothecosttoreachthosequalityexpectations.Qualityshouldmeet,notexceed,customer’sexpectations6PlanQualityToolsandTechniquesBenchmarkingandDOEBenchmarkingComparingtwosimilarthingst

6、omeasurewhichoneperformsbest.Examinesprojectpracticesagainstotherprojectstomeasureperformance,andthenselectsthebestpracticesforperformanceinthecurrentprojectDesignofExperiments(DOE)Astatisticalmethod(what-ifscenarios)thathelpsidentifywhichfactorsmayinfluencespecificvariablesofaprod

7、uctorprocessunderdevelopmentorinproduction.Mostoftenusedontheproductoftheprojectratherthantheprojectitself,howevercouldbeusedindeterminingthemostefficientcrewofresourcestoputonanactivity.7PlanQualityToolsandTechniquesCostOfQuality“…totalcostsincurredbyinvestmentinpreventingnonconfo

8、rmancetorequirements,appra