英语服务手册(定稿).doc

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1、.英语服务指南（Englishhandbook）如家酒店连锁公司HomeInns&HotelsManagementCo.....Content目录P3Checkin入住登记P5Checkout离店结账P7Information（inhotel）问询服务P8Lease租借物品P8Safedepositbox保险箱P8Morningcall/Wakeupcall叫醒服务P8Laundry洗衣服务P9Businessservice商务服务P9Ticketbooking订票服务P9Luggagestorage行李

2、寄存P9Callataxi叫出租车P9Openthedoor开门P9Theopeningtimeoftherestaurant餐厅时间P9Longdistancecall长途电话问讯P10DialLocalCall拨打本地电话P11Others其他P13Information（outside）问服务指引P14Sightseeing/shopping店外找地方吃饭P14Findingarestaurant观光/购物P15Bank银行/金融服务P16Housekeeping客房服务P17BasicExpres

3、sions基本用语P18BasicWords综合词汇....Checkin入住登记lI’dliketocheckin.l我想办理入住。lDoyouhavereservation?l您有预订吗？lMayIknowyourname?l请告诉我您的姓名好吗？lSorry,wearefull-house，IcanrecommendHomeInn’sXizhimenforyou.l对不起，我们满房了，我为您推荐如家西直门酒店。lAreyoumemberofHomeInnRewards?l您是家宾俱乐部的会员吗？lW

4、ouldyoupleaseshowmeyourHomeInncard?l您能出示家宾卡吗？lWhatkindofroomwouldyoulike?ll您需要哪种房间？lWehavesingleroom,whichwouldyoulike?Standardroom(2beds)Queensizeroom（180x200）Kingsizeroom（200x200）Suitsll我们有单人间，您需要那种？标准双人间大床房（床180x200）商务大床房（床200x200）套房lTheroomrateis…yuan

5、pernight.ll房价是每晚…元。lIsthereanydiscountoftheroomrate？ll房价有折扣吗？lWehavespecialrateforHomeInnRewardsmemberonly.ll我们只对家宾会员有特别优惠价.lHowlongwillyoustaying?ll您想住几天？labout…nights.ll约…天。lWouldyoulikenon-smokingroom?ll您是需要无烟房间吗？....lCouldyoupleaseshowmeyourpassport?l

6、l请出示您的护照。lWouldyoupleasesignyourname.l您能签个名吗？lMayIimprintyourcreditcard?l我可以刷您的信用卡吗？lForcashdeposit,wewouldrequire….RMB.l请您预交….元押金。lHavethereanyminibarintheroom?l房间里有迷你吧吗？lNo,wehavenot.Wehaveshoppingcabinetthere.l我们没有，但有小商品柜。lWouldyoulikebreakfastinhotel?

7、l您希望在酒店用早餐吗？lWehavebreakfastbuffet,10yuanperperson.l酒店提供中西自助早餐，每位10元。lHere’syourroomkey.l这是您的房间钥匙。lYourroomisonthe….thfloor.l您的房间在….（楼层）。BasicWords常用词汇Checkin入住登记Fullhouse满房Roomrate房价Checkout结帐Changeroom换房Discount折扣Reservation预定Singlebed单人床Keycard钥匙卡Depar

8、ture离店twinbeds两张床Roomcard房卡Cash现金Doubleroom双人房Refund退款Creditcard信用卡Smokingroom吸烟房Exchange兑换Bill帐单Non-smokingroom无烟房Signature签名receipt发票Deposit押金Mistake错误Voucher票据凭证Standardroom(with2beds)标准房Queensizebedroom（180x200）