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1、业务流程改善BusinessProcessKaizen精益基础、概念和原理LeanFundamentals,Concepts&Principles何谓精益西格玛变革？WhatIsLeanSigmaTransformation?重点在于：缩短前置时间，改善响应能力Focusingonlead-timereductiontoimproveresponsiveness达到同步改善：品质、成本、交货期Achievingsimultaneousimprovementsinquality,cost,anddelivery借力改善求增长：增加财政收入，扩大市场份额Leverag
2、ingimprovementsforgrowthinrevenues,earnings,andmarketshare培育持续改善文化，维持改善成果Buildingacontinuousimprovementculturetosustainthegains利用改善突破法，取得快速之变革DeployingKaizenBreakthroughMethodologyforrapidtransformation精益西格玛基础FoundationsofLeanSigma精益生产系统LeanProductionsystem及时生产JustinTime有效使用EfficientU
3、seof员工People设备Equipment物料materials厂房Space均衡生产(流程)Production(Process)Smoothing提升流程能力ImproveProcessCapability尽量减少变化Minimizevariation控制异常Manageabnormality驱动成本下降DrivescostreductionJidoka自働化及时生产Just-In-Time精益西格玛®的基础是重视客户的期望和价值的定义。ThebasisofLeanSigma®focusesonthecustomer’sexpectationsandthe
4、definitionofvalue.为了了解客户有关质量、交货、成本、服务和风险方面的期望，我们必须从客户的角度对我们的流程进行量度。Tounderstandcustomer’sexpectationsrelativetooutcomes,access,cost,serviceandriskwemustmeasureourprocessesthesamewaythecustomerviewsthem.精益西格玛®流程可以ALeanSigma®Processdelivers:生产客户需要的产品Whatthecustomerwants交到客户指定的地方Inthepla
5、cetheywant根据他们要求的规格Withtheprovidertheywant按照客户要求的准确时间Attheexacttimetheywantit同时使用最少的资源–人力、设备、厂房、技术、材料等Whileusingtheminimumresources–people,equipment,space,technology,materials,etc.基本要素TheCommonElement“现在一切都是速度。”“Today,it’sallaboutspeed.”汤姆·彼得斯TomPeters精益=速度Lean=speed精益工具和技术是加快公司各个流程运作
6、之最有效方法Leantoolsandtechniquesarethemosteffectivewaytospeedupeverypartofyouroperations时间：当今最强大的竞争优势Time:Today’sMostPowerfulCompetitiveAdvantage时效为本的战略Time-BasedStrategies关键是要将工作流程缩短到“核心价值流程”Thekeyistoreduceyourprocessesto“corevalue”过多库存ExcessiveInventories过多动作ExcessiveMotion(走到下一个工位等)(W
7、alkingtoNextTask,etc.)不良品DefectiveProducts(识别/处理/修理)(Identifying,Handling,Fixing)不必要的加工UnneededProcessingTime等待Waiting(通常都是工作分配不平衡的结果)(OftentheResultofUnbalancedTasks)过量生产Overproduction运输Transportation(楼下制造，楼上装配)(MakePartsHere,TakeUpstairsForAssembly)等待的时间和活动WastedTimeandActivity核心流程价
8、值Core
