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1、试卷代号：2139中央广播电视大学2004—2005学年度第二学期“开放专科”期末考试英语(商)专业商务交际英语(1)试题2005年7月注意事项一、将你的学号、姓名及分校(工作站)名称填写在答题纸的内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得出考场。二、仔细读懂题目的说明，并按题目要求和答题示例答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。I.MULTIPLECHOICE(10小题，每小题1分，共10分)Choosethelett
2、erindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:1.Inthecommunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver?a.analyzingthesenderh.ieadingeffectivelyc.assessingthemessage’senvironmentd.writinganimmediatereply2.Whic
3、hofthefollowingshouldbeusedforamessagethatistoprovideinformationfora~groupofpeople(someareinsidethecompanyandsomeareoutside)?a.aletterb.amemorandumc.areportd.anyoftheabovecouldbecorrectlyused3.Whichofthefollowingisacharacteristicofaneffectiveworkteam?a.Tea
4、mmembersarecommittedtotheteamanditsgoals.b.~Teammembersareallwellacquaintedwitheachotherpriortoworkingtogetherc.Theteamgetscompletesupportfromalllevelsofmanagement.d.Newteammembersregularlyjointheteamasotherteammembersdropout.4.Whatistheobjectiveofamessage
5、thatasksforinformationaboutaproduct?a.Toinformb.Torequestc.Torecordd.Topersuade5.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?a.Returnyourmoneyintheenvelopeprovidcd.b.Iwantmymoneybackbecauseyoudidn’tsendtheproductIrequested.c.Youmadea
6、nerroronmyfinancialstatement.d.Perhapsyouoverlookedlastmonth'sstatement,asyouraccountispastdue.6.Theendoftheminutesshouldshowthesignatureofa.thepersonwhopresidedoverthemeetingb.thepersonwhosentouttheagendac.thepersonwhorecordedtheminutesd.thepersonwhoheads
7、thecompany7.Theheadingofamemointraditionalformatconsistsofa.TO,FROM,DATE,andTOPIClinesb.TO,FROM,DATE,andSUBJECTlinese.TO,FROM,DATE,andDISTRIBUTIONlinesd.TO,FROM,SUBJECT,andDISTRIBUTIONlines8.Whichofthefollowingwouldbethebestbeginningforanacknowledgment?a.T
8、hankyouforyourorder.Yourbusinessissincerelyappreciated.b.HereatABCCompany,wesincerelyappreciateyourbusiness.c.Yourlettercametometoday.d.Ireceivedyourorderfor15speakersets.9,Which'ofthefollowingshouldbepartofa
