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1、AddresserNameAddresserAddressAddresseeNameAddresseeAddressDear___________,Itiswithgreatconcernandregretwereceivedyour(letter,e-mail,phonecall,etc.)outliningtheproblemyouhadwithourservice.(LISTTHEPROBLEMANDDATEITOCCURRED).Firstandforemost,onbehalfof(thecompany/personwhomadethemistake),Iwou
2、ldliketopersonallyapologizeforyourinconvenience.WeacceptfullresponsibilityforbreakingourappointmentandIassureyouwearetakingthenecessarystepstopreventitfromhappeninginthefuturesincewecherishourcooperation,valueourcustomers,makeupyourcompensationandbynomeanstrytoimproveourservice.Thankyoufo
3、rbringingthismattertoourattention.Havinggotinvolvedinthelatest(events,affairs,accidents,etc.),ourbusinessisnowatthemercyof(themainreasonofbreakingadate).Wefeelsorryforbringyoutoomuchinconvenienceandwearenowworkingonthewaystomakeupyourcompensation.Weknowwhatwehavedoneandwhatweneedtomakeupw
4、hilewehopewhatwewilldocanmeetyoursatisfactionandrequirementofbetterservice.Firstofall,wewillestimatethevalueofyourlossandsparenoefforttosolveyourproblems.Then,attentionwillbepaidtothecompensationofyourloss.Weareagainregretfulforthelossofyourtimeandenergy.Iamsurethatprioritywillbegiventome
5、etingyourrequirement.Lastbutnotleast,wewillbynomeansimproveourserviceandprovideyouwithcomfortandsatisfaction.Wepromisethatwewillnothavesuchthingshappenagain.Wevalueourcustomersandaskyoutopleasefeelfreetocontinuetoprovidefeedbackaboutourservices.Ifyouhaveanyfurtherquestionsorwouldliketodis
6、cussthismatterfurther,pleasefeelfreetocontactmeatmypersonalnumber(providenumber).Again,I,onbehalfof(thecompany/personwhomadethemistake),Iwouldliketopersonallyapologizeforyourinconvenience.Wehopethatyoucanacceptourhumblecompensationandforgivewhatthemistakes(explainthemainreasonofbreakingad
7、ate)wehavemade.Wecherishourcooperation,valueourcustomers,makeupyourcompensationandbynomeansimproveourservice.Welookforwardtocontinuingservingyouasavaluedcustomer.Thankyouforyourinvaluablesupport,Addresseenameandsignature
