平衡计分卡（ppt 13页doc资料.ppt

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1、平衡计分卡（PPT13页）MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment'sprogrammaticgoalsandobjectives.STRATEGYTochangethepresentsystem'sculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomer

2、focus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic'strustandfulfillingpublicpolicyobjectives.CUSTOMER-CustomerSatisfactionCUSTOMERPERSPECTIVEA-6CustomerSatisfa

3、ctionCORECustomerSatisfactionIndexDataSource:CustomerClimateSurveyAlso,documentedresultsfromformalBaldrige,PresidentialorEnergyQualityAwardSelf-AssessmentsandSiteVisitEvaluationsElements:Timeliness:Extentofcustomersatisfactionwithtimelinessofprocurementprocessing;planningactivities;andon-going

4、communicationsQuality:ExtentofcustomersatisfactionwiththequalityofprocurementservicesCommunications:Extenttowhichprocurementcommunicatesaccurateinformationwhichimpactstheworkofmyorganization85%customersatisfactionratingin1998(90%in1999,95%in2000)CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGE

5、TA-7CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGET(AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization)CustomerSatisfaction(Cont.)OPTIONALDataSource:Real-timeTransactionalSurvey(ifappropriate)ElementsMenu:ScheduleCostBestValuePerf

6、ormanceagainststandard/commitmentOverallSatisfactionA-8INTERNALBUSINESSPROCESSES-EffectiveInternalControls-EffectiveSupplierManagement-EffectiveUtilizationofAlternateProcurermentApproaches-StreamlinedProcesses-AcquisitionProcess-GoodCorporateCitizenshipthroughPurchasingINTERNALBUSINESSPROCESSP

7、ERSPECTIVEA-13EffectiveInternalControlsDataSource:Transactionalreviewofpurchasingfiles,reviewboardsandLocalPurchasingInformationSystems(LPIS)EffectiveSupplierManagementDataSource:LPISEffectiveUtilizationofAlternateProcurementApproachesD