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1、Theserviceprocedureofbellman行李服务程序1-1Welcometheguest迎接宾客Scene:AcarpullsupinfrontofYongJiangHotelandabellman(B)goesforwardtomeettheguest(G),openingthedoorofthecarforhim.B:Goodevening,sir.Welcometoourhotel.G:Thanks,Goodevening.B:(Openingthetrunk,takingoutthebaggageandlookingatthename
2、onthebaggagetags.)I’mthebellman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?G:Yes.B:TheReceptionDeskisstraightahead.Afteryou,please.1-2Showtheguesttotheroom引客上房(Whentheguestfinishedthecheckin,thebellmantookthekeytagfromhishand.)B:MayIhaveyourkey,please?Letmeopenthedoorforyo
3、u.G:Hereitis.B:Thiswayplease,Mr.Bellow.Ishowyourway.G:Thankyouverymuch.B:Hereisthelift.Afteryou,please.Letmeintroduceourhoteltoyou.IfyouwanttohaveChinesefood,youcangotoSunshinerestaurantandGardenrestaurant.Ifyouwanttohavewesternfood,pleasegotoLobbyrestaurant.Alsoavailableareabeauty
4、salon,abarbershop,gym,gameroomandSnookerroom.Youonlyneedtoshowyourroomcardtothewaiter,youcangetfreeofchargeforGym.B:Hereisyourroom1620,sir.(Knockthedoorthreetimes,andopenthedoorfortheguest.)Youfirst,please.Pleaseinsertyourkeyheretoturnonpowerswitch.MayIputyourluggagehere?Pleasechec
5、kyourluggageagain.Bytheway,MayIopenthecurtainforyou?YouroomfacessouthandcommandsagoodviewoftheYongRiver.G:Yes,howlovelyitis.1-3Introducetheroomtotheguest向客人介绍房间B：Hereisabedsidecontrolpanel.Itcontrolslight,air-conditioner,TVandsoon,hereistheminibar,youcangetsomebeveragefromit,andthe
6、pricelistishere.Herearesomecoffeeandtea.Itisfreeofchargefortheguest.Youcanenjoyit.B:IfyouwanttowatchTV.PleasepresstheTV’button,theTVremotecontrolishere,youcanchoosetheTVprogram.OurhotelOfferpaid-movieservice.Ifyouwouldliketoenjoyit,pleasepressthemovie’buttonandchooseyourfavoritemov
7、ies.B:Letmetellyouhowtousethetelephone,Sir/Madam.Forroomtoroomcalls,pleasejustdialtheroomnumber.Ifmakelocalcall,pleasepress“9”first,andthenthetelephonenumber,ifmakeDDD(Domesticdirectdial)call,press“9”first,districtcodeandthetelephonenumber;ifmakeIDD(Internationaldirectdial)call,pre
8、ss“9”first,statecode,distr
