mis12 信息系统复习参考.doc

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1、ManagementInformationSystems,12e(Laudon)Chapter11ManagingKnowledge1)Knowledgeresidinginthemindsofemployeesthathasnotbeendocumentediscalledexplicitknowledge.Answer:FALSEDiff:2PageRef:417AACSB:ReflectiveThinkingCASE:ContentObjective:11.12)Knowledgecanresideine-mail,voicemail,graphics,andunstruc

2、tureddocumentsaswellasstructureddocuments.Answer:TRUEDiff:1PageRef:417-418AACSB:ReflectiveThinkingCASE:ContentObjective:11.13)Knowledgeisuniversallyapplicableandeasilymoved.Answer:FALSEDiff:1PageRef:418AACSB:ReflectiveThinkingCASE:ContentObjective:11.14)CADisatypeofintelligenttechnique.Answer

3、:FALSEDiff:1PageRef:427AACSB:ReflectiveThinkingCASE:ContentObjective:11.35)Knowledgeworkersincludeallofacompany'sworkerswhoaretaskedwithmanagingorcreatingknowledge,fromtop-levelscientiststoclericalanddataworkers.Answer:FALSEDiff:1PageRef:426AACSB:ReflectiveThinkingCASE:ContentObjective:11.36)

4、Structuredknowledgeisexplicitknowledgethatexistsininformaldocuments.Answer:FALSEDiff:1PageRef:423AACSB:ReflectiveThinkingCASE:ContentObjective:11.17)Semistructuredinformationisalltheknowledgeinafirmthatresidesintheheadsofexperiencedemployees.Answer:FALSEDiff:2PageRef:423AACSB:ReflectiveThinki

5、ngCASE:ContentObjective:11.28)VRMLrequirestheuseofapowerfulserveraswellaslargeamountsofbandwidth.Answer:FALSEDiff:2PageRef:430AACSB:UseofITCASE:ContentObjective:11.39)Expertsystemsaretheprimarytoolsusedforknowledgediscovery.Answer:FALSEDiff:1PageRef:432AACSB:UseofITCASE:ContentObjective:11.41

6、0)Intelligentagentscandiscoverunderlyingpatterns,categories,andbehaviorsinlargedatasets.Answer:FALSEDiff:2PageRef:441AACSB:ReflectiveThinkingCASE:ContentObjective:11.411)Expertsystemscapturetheknowledgeofskilledemployeesintheformofasetofrulesinasoftwaresystemthatcanbeusedbyothersintheorganiza

7、tion.Answer:TRUEDiff:1PageRef:432AACSB:UseofITCASE:ContentObjective:11.412)Expertsystemsaretypicallyusedinbusinessindiscrete,highlystructureddecision-makingsituations.Answer:TRUEDiff:2PageRef:432AACSB:UseofITCASE:ContentObjective:11.413)Exper