新编饭店实用英语听说教程.pptx

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1、新编饭店实用英语听说教程主编：赵丽制作：李晓新2010年1月新编饭店实用英语听说教程UnitOneFrontOfficeUnitTwoHousekeepingUnitThreeFoodandBeveragesUnitFourShoppingArcadeUnitFiveRecreationandFitnessCenterUnitSixBeautyParlorUnitSevenHotelServiceUnitOneFrontOfficePartA:Reservation&Check-inPartB:BellServicePa

2、rtC:InformationDesk&SwitchboardPartD:Checking-outPartE:HandlingComplaintsPartA:Reservation&Check-inPre-questions:1.Whatcanreservationistsaywhengreetingtheguestsandofferinghelptotheguests?2.Whatinformationshouldbeobtainedwhentheguestswanttomakeroomreservation?PartA

3、:Reservation&Check-in3.Ifthehotelisfullybooked,howwouldthereservationistrefusethebookingpolitely?4.Dohotelsgivepreferentialratestogroupreservations?5.Whatshouldthereceptionistdowhentheguestscheckin?PartA:Reservation&Check-inConversationsSection1KeyWords&Expression

4、sreservev.[ri'zə:v]预定typen.[taip]种类fineadj.[fain]太好了repeatv.[ri'pi:t]重复roomrate房价stayv.n.[stei]逗留PartA:Reservation&Check-inreservationn.[͵rezə'vei∫ən]预定includev.[in'klu:d]包括addressn.[ə'dres]地址exactlyadv.[iɡ'zæktli]确切地、精确地singleroom单人间lookforwardto期待PartA:Reservati

5、on&Check-inSection2KeyWords&Expressionsdeductionn.[di'dʌk∫ən]折扣discountn.['diskaunt]折扣Septembern.[səp'tembə]九月groupreservation团体预定PartA:Reservation&Check-inspecialadj.['spe∫əl]特殊的marvelousadj.['mɑ:viləs]太好了、太棒了doubleroom双人间PartA:Reservation&Check-inSection3KeyWord

6、s&Expressionsextendv.[iks'tend]延长Apriln.['eiprəl]四月Sydneyn.['sidni]悉尼possibleadj.['pɔsəbl]可能chargev.[t∫ɑ:dӡ]收费fillinaform添表格PartA:Reservation&Check-insuiten.[swi:t]套间stayv.n.[stei]逗留Australian.[ɔs'treiljə]澳大利亚madamn.['mædəm]夫人goahead请吧PartA:Reservation&Check-inSec

7、tion4KeyWords&Expressionsinformv.[in'fɔ:m]通知unexpectedadj.['ʌniks'pektid]想不到的，意外的happenv.发生Canadan.['kænədə]加拿大Fridayn.['fraidi]星期五troublen.['trʌbl]麻烦advanceddeposit预定押金PartA:Reservation&Check-incancelv.['kænsəl]取消Vancouvern.[væn'ku:və]温哥华telexn.['teleks]电传checkv.

8、[t∫ek]核对mentionv.['men∫ən]提及dueto由于PartA:Reservation&Check-inSection5KeyWords&Expressionsperiodn.['piəriəd]时期、期间pleasuren.['pleӡə]愉快、高兴、满足aheadadv.[ə'he