英语本科毕业论文-七曲山大酒店的管理弊端及其对策

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1、本科毕业论文七曲山大酒店的管理弊端及其对策学生姓名：学生学号：0院（系）：外国语学院年级专业：2003级英语本科5班指导教师：二〇〇七年五月ManagementAbusesandMeasuresinQiqushanHotelYangNingUndertheSupervisionofLiZhenSchoolofForeignLanguagesandCulturesPanzhihuaUniversityMay2007攀枝花学院毕业论文ContentsContentsAbstractIKeyWordsI摘要II关键词IIIntroduction1I.BackgroundofQiqushanHotel

2、2A.GeographicalLocation2B.CharacteristicsofQiqushanHotel2II.AbusesinQiqushanHotel3A.TheObjectiveProblemsinQiqushanHotel3B.TheSubjectiveProbleminQiqushanHotel4III.MeasurestoImproveHotelManagement5A.RoomsDepartment5B.TheFoodandBeverageDepartmentinHotel8C.ThePublicandRelationsDepartment10D.HumanResourc

3、esintheHotel12Conclusion14Acknowledgements15Bibliography16攀枝花学院毕业论文AbstractAbstractWiththeeconomicglobalization,thetertiaryindustryhasbeendevelopedrapidly,thehotelisanimportantpartofthetertiaryindustry.Inrecentyears,thehotelmanagementhasmadesomeprogressinChina,buttherearestillproblemsinthisaspect.Th

4、eQiqushanhotel,whichisatypicaloneinSichuanProvince,isathree-starhotelforvacation.ThoughtheQiqushanhotelhasmakelotsofachievementsafterthethreeyearsdevelopment,someproblemsinmanagementsstillexist.Thispaperanalyzesitsabusesinthemanagementsinvolvingintwoaspectsofsubjectiveandobjective,andthesametime,som

5、emeasuresshouldbetakentoimprovethehotelmanagementsuchaspromotingtherateofaccommodatinginroomsdepartment,improvingservicequalityinfoodandbeveragedepartment,andformingproperemployeemanagementmodelinhumanresourcesdepartment.KeyWordsQiqushanhotel;hotelmanagement;abuse;measuresII攀枝花学院毕业论文摘要摘　要随着经济全球化，各国经

6、济纷纷向第三产业发展，酒店业成为第三产业的重要部分。近年来，中国的酒店业取得了一定的成就，但是在管理上也存在许多问题。而作为中国酒店中的一个新型种类---度假型的三星级酒店，七曲山大酒店经过三年的发展，取得了一些成绩，但同时也有不足。本论文通过认真分析七曲山大酒店存在的主观和客观方面的弊端，针对客房部，餐饮部，和人力资源等部门中存在的问题，提出相应措施，以提高酒店的管理。关键词七曲山大酒店;酒店管理;弊端;措施II攀枝花学院毕业论文IntroductionIntroductionThehotelisanimportantpartinthetourismindustry.Withthedevel

7、opmentofsocietyandglobalization,thecommunicationamongnationsoccursfrequently.Thehotelhasgotexposuretocross-culturalmanagementthatisbeyondthenation.AfterChinaenteredintoWTO,theQiqushanhotelhasopenedupi