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1、VIETE-ENABLINGTRUSTEMERGENCEINSERVICE-ORIENTEDCOLLABORATIVEENVIRONMENTSFlorianSkopik,Hong-LinhTruongandSchahramDustdarDistributedSystemsGroupInformationSystemsInstituteViennaUniversityofTechnology,Austria{skopik,truong,dustdar}@infosys.tuwien.ac.atKeywo
2、rds:Activity-CentricCollaboration,Trust,Service-orientedArchitectureAbstract:Inactivity-centricenvironmentswherepeoplefromdifferentcompaniesanddisciplinesworkremotelyto-getherandwherenewvirtualteamsareformedanddissolvedcontinuously,howtofindthemostsuitab
3、lecollaborationpartnerforagiventaskandhowwellonepartnerisabletocollaboratewithanotheronearechallengingresearchquestions.Determiningandconsideringpeople’sprofessionalcompetencies,collabora-tionbehaviorandrelationshipsisaprerequisitetoenhancetheoverallcol
4、laborationperformanceandsuccess,becausethesefactorshighlyimpactonthenotionoftrustusedtoselectandgradepartners.Inthispaperweanalyzethesefactorsandtheirimpactontrustrelationshipsinmodernservice-orientedcollaborationenviron-ments.WepresentVieTE,aframeworkf
5、ortrustemergencethereinsupportingtheanalysisoftrustbetweenpartnersinvariouscontextsandfromdifferentviews.Incontrasttootherapproaches,whichmostlyrelyonmanualandsubjectiveuserfeedback,VieTEmonitorsautomaticallycollaborationeffortsanddeducestrustbetweenany
6、twopartnersbasedonpastcollaboration,previoussuccesses,andindividualcompetencies.1INTRODUCTIONterminenotionsoftrustduringcollaborationsinad-hoc,service-orientedcollaborationenvironments.Tothisend,wehavedevelopedtheViennaTrustEmer-Withtheriseofinformation
7、andcommunicationtech-genceFramework(VieTE)tosupporttheanalysisofnologies,thewaypeopleorganizeandperformtheirtrustbetweenanycollaborationpartners.Bydeter-workhasbeenshiftedtoadistributedform,whereminingandprovidingtrustvaluesdirectlyfrommon-peoplelocated
8、atdifferentsitesbuildlooselycoupleditoringcollaborations,VieTEimprovesthesupportteamsandworktogethertoreachcommongoals.Infortypicalusecasesinad-hoccollaborationscenariossuchworkingscenarios,itisdifficultforteammem-includingselecti
