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1、EnglishforsecretarytrainingUnit1:ordersandinvoices:page61Acommissionoraninstructiontobuy,sell,orsupplysomething订单：购买、销售或供应事物的任务或指示Generalelementsoforder:DateBuyer/sellerDescriptionofgoodsQuantityUnitpriceValueTermsofdeliverandpaymentBankdetailssampleorderNo.Buyer:Date:Itemscodedescription
2、ofgoodsQuantityUnitpricevalueTotalgoodsDiscountofTotalpayTermsofdeliveryandpaymentincoterms:Credit:Paymentby:banktransferAccountNo:Bankdetails:Nameofbank:CITICAccountNo.:Sortcode:Unit2:EtiquetteofansweringtelephoneMakingtelephonecallsisavaluableskillwhichrequiresonebepolite,helpful,orderl
3、y,andnaturalsoastomakeeffectiveuseofit.tobepolite:firstofall,greetingcallwhenansweringaphonecall.Suchas“Goodmorning/Hello,canIhelpyou?”Andsoforth.Itisimpolitetosay“Yes,who’scalling?”Ifyouaretheonethecallerwants,bettertosay“speaking”but“yes,Iam”,asthetoneoflatterisrude.Ifthecallerwantsthep
4、ersonjustinthesameoffice,itispolitetosay“wouldyoumindholdingtheline,please?”or“Justaminute,please”orHoldthelineplease,notHangon,orDon’thanguporWaitaminute,foritseemsnotascourteous.Whenyourcoworkerisout,you’dbettertosayHe/shenotrighthere,orIamsorry,Buthe/sheisnotpossible.He/sheisnotavailab
5、le.Whenyouwanttoknowthenameofthepersonwhomiscalling,itispolitetosaylikethis:Who’scallingplease?WhomIamtalking,please?Wouldyoumindgivingyourname,please?Ifthecallerisreluctanttotellhis/hername,donotinsist.Youcanjustsuggestheorshecalllater.tobehelpfulIfthepersonthatthecallerwantsisout,youcou
6、ldsay:CanItakeamessage?Heisinaconference,canIgethimtocallyouback?Couldyouring/callagainin15minuets,please?Ifyouwouldliketoholdthelineforjustamoment,I’llmakesomeinquiriestoseeifIcangethim?Beawarethatyoushouldbehelpful,neversaylikethisastheyshowshortageofcooperationorinterest:I’mnotsurewher
7、eheis?He’soutBeorderlyIfyouareworkinginalargedepartment/organization,youshouldanswerthecallbygivingthenameofyourunitfirst.Itcouldgreatlyreducepossibilityofmisunderstandingandsavetime.foreg:ChinaTravelService,GoodmorningHumanResources,goodafternoonGoodafternoon,Holid
