办公楼物业管理服务规范

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1、中国物业管理远程教育网(收集整理)『学习改变人生·做成功物业管理人』办公楼物业管理服务规范前言...............................................................III1范围...............................................................12规范性引用文件....................................................13术语和定义......................................

2、....................13.1办公楼 officebuilding...........................................13.2物业管理 property management.......................................13.3顾客 customer.....................................................13.4突发公共事件 precipitatingevent....................................

3、14基本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................24.4基础管理服务................................

4、....................25顾客服务.......................................................35.1接待服务.......................................................3中国物业管理远程教育网(收集整理)『学习改变人生·做成功物业管理人』办公楼物业管理服务规范前言...............................................................III1范围........................

5、.......................................12规范性引用文件....................................................13术语和定义..........................................................13.1办公楼 officebuilding...........................................13.2物业管理 property management...........................

6、............13.3顾客 customer.....................................................13.4突发公共事件 precipitatingevent....................................14基本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力

7、资源配置要求.....................................24.3管理服务要求..................................................24.4基础管理服务....................................................25顾客服务.......................................................35.1接待服务...................................................

8、....3