marriot pre-opening manual---restaurant and room serviceforms & reference materials

《marriot pre-opening manual---restaurant and room serviceforms & reference materials》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、INTERNATIONALOPERATIONSPRE-OPENINGMANUALFORMS&REFERENCEMATERIALSvRestaurant(page3)vRoomService(page51)MarriottInternational-AllRightsReserved1998Restaurant-PageF-3RESTAURANTANDROOMSERVICEFORMSANDTHEIRUSESLISTThefollowingisalistofformsandtheirbriefdescriptionneededtooperatetherestaurantandr

2、oomserviceareas.Someformsareincludedinthisortheformssection.Restaurant:1.NewAssociateTrainingPacketChecklist-achartoutliningthecontentsofeachassociate’strainingpacketbyposition.2.MenuClassForm-adailymenuinformationalsheetbyoutletwiththeday’sspecials,soup,fish,buffetofferings,specialpricing

3、,etc.Completedbythehost/essanddiscussedatthedailymenuclass.3.TastePanelForm-aformuseddailyforselectedassociatesfromtherestaurantorroomservicetotasteanddescribedaily,changingfooditems.4.TableTopChart-achartlistingtabletopitemsbyoutletandmealperiod.5.CheckIssueSheet-aformlistingguestchecksis

4、suedtoaserver,withanareatolistchecksreturnedaswell.Thisisanimportantcontrolfeature.6.ReservationSheet-Sheetwithplacestoindicateallimportantinformationneededwhentakingguestreservations.7.WeeklyDutySchedule-aformlistingwhoisscheduledtoworkandwhatshifttheyarescheduledtowork.8.SideworkSchedule

5、-acharttocommunicatedailysideworkassignments.9.AttendanceRecord-compileslateorabsencerecordforanassociate.10.Sign-In/Sign-OutBreakSheet-aformforassociatestofillinwhenleavingandreturningfrombreaks,tocontrolcoverageoftheworkarea.11.RotationChart-forservers;achartshowingwhichstationsthey’veha

6、doveramonth’stime,toensurefairrotationprocedures.12.VoidSheet-Detailsinformationonmoneyamountstakenoffacheck,andthereasonwhy.Alsolistcheckandservernumbers.13.FoodandBeverageChecklist-ageneralauditofserviceandfoodqualityissues,withspaceforcomments.MarriottInternational-AllRightsReserved1998

7、Restaurant-PageF-3MarriottInternational-AllRightsReserved1998Restaurant-PageF-3NEWASSOCIATETRAININGPACKETCHECKLISTSERVERHOST/CASHIERAISLEATTENDANTD.R.A.RUNNEREXPEDITORWELCOMELETTERXXXXXXJOBDESCRIPTIONXXXXXXMENUXXXXXXMENUITEMDESCRIPTIONSXXXXWINELISTXBEER/LIQUOR