tsw final for shanghai

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1、WELCOMETOTRAININGSKILLWORKSHOP培训技巧课程1WhatisT.S.W?什么是TSW?WhyT.S.W.?为什么学习TSW?W.I.I.F.M.?对我有什么好处?2W.I.I.F.M?What’sinitforme?我能从中获得什么？3OBJECTIVESFORTSW培训技巧课程的目标Developtrainingleadership发展培训的领导才能Demonstrateeffectivepresentations演示有效的培训方式Createatrainingclimate建立培训的环境Promotegrowt

2、h促进发展;4OBJECTIVESFORTSW培训技巧课程的目标Increaseselfconfidence提高自信心Establishastandardtrainingsystem建立一个标准培训系统UseTrainingActivityOutlineeffectively有效地使用培训活动纲要Prepare&presentAVmaterial准备和使用影像器材.5TSWSUBJECTS培训技巧课程的课题Trainingleadership培训的领导能力Preparingfortraining培训的准备工作TrainingPresentation

3、培训演讲Howadultslearn成年人如何学习StarwoodTrainingSystem喜达屋培训系统Conductingcritiques进行评估Knowledge&SkillTraining知识和技巧培训HowtouseAVequipment如何使用影像器材;6TSWSUBJECTS培训技巧课程的课题Gainingactivityparticipation获得积极参与Oneononetraining一对一培训PersonalizingaT.A.O.熟悉培训活动纲要Certificationprocess承认并奖励员工TSWknowledg

4、etest课程知识测试Applyingtraining运用你的培训技巧TSWsummary培训技巧课程总结.7TRAININGMETHODS培训方式Lectures讲座Discussions讨论Exercises活动Practice练习BrainStorming集思广益.8CreatingtheTrainingClimate创造培训环境PhysicalClimate物理环境SocialClimate心理环境9Aphysicalclimateforlearning学习的物理环境Adequatephysicalspace足够的空间Comfort,cle

5、anliness舒适、干净Neededequipmentavailable必要的培训设备Withoutdistractions无打扰Space&trainerreadyonschedule场地及培训者根据计划表作充分的准备.10Asocialclimateforlearning学习的心理环境Expectthatstandardswillbemet期望能够达到预先设定的标准Whenindicated,doacontinualupgradeoftheproduct不断提高产品Establishtrainingasapartoftheoperationa

6、lflowinyourarea将培训建立成日常工作的一部分;11Asocialclimateforlearning学习的心理环境Anticipateneedsof:theguests,organizationandyouremployees预计客人、组织以及员工的需求Allow“mistakes”容许“犯错误”Encouragerisktakingandcreativityamongstaff在员工中鼓励勇于尝试和创新Disperseauthorityatappropriatelevels.适当的授权.12CRITERIAFORTRAINERS评判

7、培训者的标准THEthingsyouwouldlookforinatrainer…怎样才是一个好的培训者？13Grooming仪容仪表RapportwithGroup融洽气氛Voice--Volume&Tone&Speed语音语调语速SelfConfidence自我信心Posture&Gesture姿势仪态Style培训风格Poise(graceunderPressure)控场能力ContentofMessage培训内容Preparedness准备情况EnergyLevel,vitality动量能力Organization组织条理Knowledge

8、able知识丰富BodyLanguage身体语言.14Trainingisimportantinourhotel培训给酒店