洲际his系统应急计划

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1、InterContinentalHotelsGroup洲际酒店集团PolicyNumber序号:ACCT9.1.04EffectiveDate生效日期:六月16,2021Policy&Procedure制度和程序SupercedesNo.废止号:-PreparedBy制定人:EmergencyPlan应急计划ApprovedBy批准人:Distributeto分发:AllDept.Heads&HotelExecutivePage12of12Objective目标：Toensurethatthehotelandallstaffareadequatelypreparedforan

2、yemergenciesthatmayarise.确定酒店所有部门及员工对可能出现的紧急情况有充分的准备。Procedure程序：Intheeventofacomputerstoppage,thehotelwillcontinuetofunctiononamanualbasisuntilthecomputersystemisrestored.在电脑系统发生故障期间，酒店所有部门将会采取手工操作程序，直到电脑系统恢复为止。FrontDesk前台TheFrontOfficeDutyManagerwillcarryoutthefollowingtask:前厅部值班经理将会执行以下任

3、务：1.Advisethefollowingkeypersonnelimmediately:立刻通知以下关主要相关人员：-ITManager/ITCo-coordinatoronDuty信息技术部经理或信息技术部值班人员-GeneralManager总经理-DirectorofFinance财务总监-RoomsDivisionManager房务总监-FrontOfficeManager前厅部经理-ExecutiveHousekeeper客房部行政管家-ManageronDuty行政值班经理-ServiceCentreStaff客户中心员工-OutletCashiers各站点收

4、银员2.Superviseandmanuallyupdatethelastprint-outofthefollowingcontingencyreportstobeproducedfromthelatestback-updiskbeforethebreakdown:从系统发生故障前最新的备份磁盘上打印出来以下报表，并准备开始手工更新：-RegisteredGuests(ByName)在店客人报表（按名称排序）-RegisteredGuests(ByRoomNumber)在店客人报表（按房间号码排序）-ArrivalReport预计抵达客人报表-DepartureReport预

5、计离店客人报表-Foliosfordepartingguests所有预计离店客人的明细帐单InterContinentalHotelsGroup洲际酒店集团PolicyNumber序号:ACCT9.1.04EffectiveDate生效日期:六月16,2021Policy&Procedure制度和程序SupercedesNo.废止号:-PreparedBy制定人:EmergencyPlan应急计划ApprovedBy批准人:Distributeto分发:AllDept.Heads&HotelExecutivePage12of12-GuestLedgerTrialBalance

6、客帐余额报表-RoomLists(forallrooms)房间列表报表（所有房间）1.UpdatetheRegisteredGuestsreportsbyobtaininginformationfromtheArrivalReportforguestswhohavecheck–inafterthelastprintoutandfromtheFrontDeskstafffortheguestswhohavecheckoutafterthelastprintout.根据预计抵达客人报表中的信息对已登记客人报表中内容进行检查更新，并通过从前台接待处了解的信息，对在报表打印后办理了入

7、店手续的客人以及离店客人的信息进行更新。2.UpdatetheRoomListreportthroughtelephonecommunicationwithHousekeepingDepartmentandfeedbackfromFrontDeskstaff.通过前台员工的回馈信息，并通过电话与客房部进行沟通，以此来更新房间列表报表3.AssignoneFrontDeskstafftoinformconcerneddepartments/sectionsaboutguests’checkoutsotha