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1、进来！完美金典2011年最全面酒店英语培训资料大全餐饮,中西餐、酒水、前台接待、礼宾前台接待英语Front_Desk_EnglishPartIConversationalEnglishforReceptionistsvSituationalDialoguesØMakingRoomsReservations2ØCheckingIn4ØChangingRooms6ØAnsweringInquiries7ØHelpingtoLookforSomeone7ØHelpingtoLookingforBaggage8ØReceivingVisitors8
2、ØGivingOtherServices9vCommonlyUsedExpressions10PartIIConversationalEnglishforCashiersvSituationalDialoguesØExchangingMoney11ØSettingaBillbyCash12ØSettingaBillbyCreditCard12ØSettingaBillbyTraveler’sCheques13ØSeparatingBills13ØCheckingtheItems14vCommonlyUsedExpressions14Part
3、IConversationalEnglishforReceptionistsSituationalDialoguesMakingRoomsReservationsDialogueOne:WalkInGuestReceptionist:Goodmorning,Madam.MayIhelpyou?Guest:Goodmorning.I’dliketoreservesomeroomsfora(tourist)party.Receptionist:Certainly.Wehavevarioustypesofroom.Wehaveking-sizeb
4、edsinglerooms,doubleroomsandsuites,etc.Whichkindofroomwouldyouliketoreserve?Hereisthetarifftoourhotel.Guest:That’sgreat.I’dliketobookthreePremiersingleRooms,fivedoubleroomsandtwoGrandPremierSuites.Receptionist:Yes,madam.Forwhichdateswouldyouliketobooktheroomsplease?Guest:F
5、romtomorrowtill28th.That’sfivedaysinall.Receptionist:Isee.Nowpleasefillouttheform.Guest:Hereyouare.Iseverythingdone?Receptionist:Yes,Ms.XX,adepositofUS$1,000isrequiredtoconfirmthisbooking.Guest:Noproblem.Hereyouare.Receptionist:Thankyou.Pleasekeepthisreceiptforcheckintomor
6、rowmorning.Guest:Thankyou.Bytheway,isthereanypreferentialratefortheparty?Receptionist:Yes,thereisa10percentdiscount.Guest:That’swonderful.Thankyouverymuch.Receptionist:You’rewelcome.Ihopeallofyouwillhaveanicestayhere.DialogueTwo(RegularGuest-incomingcall)Receptionist:Gooda
7、fternoon,Reception.MayIhelpyou?Guest:Goodafternoon.I’dliketomakeareservationatyourhotel.Receptionist:Certainly.MayIhaveyourname,please?Guest:Yes,itisBlake,JohnBlake.Receptionist:Thankyou.Mr.Blake,gladtohearfromyouagain!Whenwouldyouliketoreservetheroomforandhowmanynightswil
8、lyoustay?Guest:FromMay10to16,sevennights.Receptionist:Howmanyguestswilltherebe?Guest:We’l
