资源描述:
《情绪劳动研究参考文献》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、情绪劳动研究参考文献中山大学国际商学院REFERENCESAllen,J.A.,Pugh,S.D.,Grandey,A.A.&Groth,M.(2010).Followingdisplayrulesingoodorbadfaith?:Customerorientationasamoderatorofthedisplayrule-emotionallaborrelationship.HumanPerformance,23,101–115.Amason.A.C.(1996).Distinguishingtheeffectsoffunctionaland
2、dysfunctionalconflictonstategicdecisionmaking:resolvingaparadoxfortopmanagementteams.AcademyofManagementJournal,39,123-148.Ashforth,B.E.,&Humphrey,R.H.(1993).Emotionallaborinserviceroles—Theinfluenceofidentity.AcademyofManagementReview,18,88–115.Bagozzi,R.P.,Bergami,M.&Marzocc
3、hi.(2012).Customer-organizationrelationship:developomentandtestofatheoryofextendedidentities.JournalofAppliedPsychology.97,63-76.Barger,P.B.,&Grandey,A.A.(2006).Servicewithasmileandencountersatisfaction:Emotionalcontagionandappraisalmechanisms.AcademyofManagementJournal,49,122
4、9–1238.Barsky,A.&Kaplan,S.A.(2007).Ifyoufeelbad,it’sunfair:AquantitativesynthesisofaffectandorganizationalJusticePerceptions.92,286-295Beal,D.J.,Trougakos,J.P.,Weiss,H.M.,&Green,S.G.(2006).Episodicprocessesinemotionallabor:Perceptionsofaffectivedeliveryandregulationstrategies.
5、JournalofAppliedPsychology,91,1053–1065.Bechtoldt,M.N.,Rohrmann,S.,Pater,I.E.&Beersma,B.(2011).Theprimacyofperceiving:Emotionrecognitionbuffersnegativeeffectsofemotionallabor.JournalofAppliedPsychology.96,1087-1094.Bitner,M.J.,Booms,B.H.&Mohr,L.A.(1994).Criticalserviceencounte
6、rs:Theemployee’sviewpoint.JournalofMarketing,58,95-106.Bolger,N.,Davis,A.&Rafaeli,E.(2003).Diarymethods:Capturinglifeasitislived.Annu.Rev.Psychol.54,579-616.Bono,J.E.,Foldes,H.J.,Vinson,G.,&Muros,J.P.(2007).Workplaceemotions:Theroleofsupervisionandleadership.JournalofAppliedPs
7、ychology,92,1357–1367.Bono,J.E.,&Vey,M.A.(2007).Personalityandemotionalperformance:Extraversion,neuroticism,andselfmonitoring.JournalofOccupationalHealthPsychology,12,177–192.Brady,M.K.&Cronin,J.Jr.(2001).Somenewthoughtsonconceptualizingperceivedservicequality:Ahierarchicalapp
8、roach.JournalofMarketing,65,34-49.Brotheridge,C.M.,&Lee,R.T.(