德勤--软件资产管理 software asset management

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1、SoftwareAssetManagementManagingITInvestmentsSoftwareAssetManagementMicrosoftLicensingInsights11,13&14March2003SoftwareAssetManagement-SAMOverviewoftopicscovered:WhatisSAMandwhatdoesitmeantome?HowtoimplementaSAMprogramandmanageyoursoftwareefficientlyElimi

2、nateunnecessaryITspending–MicrosoftVolumeLicensingbestpracticeGrantsownerthelegalrighttouseoraccessasoftwareprogramUsagegovernedbyvendorslicenseagreementandcopyrightlawIntellectualpropertycopyrightremainswiththevendorWhatisasoftwarelicense?WhyinvestinIT?

3、ExpediteachievementofbusinessgoalsWorkfaster+Improvequality+Minimisecost=CompetitiveAdvantageSoftwareAssetManagementComprehensiveapproachtoimprovingROITwofocusareas:Minimisecostsandinvestments;andMeetandexceedbusinessrequirementsTotalCostofOwnershipTheCo

4、stingModelOnly12%ofthetotalcostspentons/wandh/w18%20%100%24%18%2%6%12%SupportMgtHW/SWDevCommsEnduserDowntimeTCOEarlySAMAttemptsSetofprocedurestoidentifyusageIgnoredfinancial/contractual/technicaldetailsWhydidearlyattemptsfail?SAMwasseenpurelyanITissueLac

5、kofconsiderationoftheneedsoftheorganisationasawhole->SAMshouldtoucheverypartofyourorganisationUpperManagementWhenadministeredintelligently:PromotecommunicationandcoordinationProvideperformancecriteriaDefinesresponsibilityForceplanningKeyPlayersPurchasing

6、&AccountingProcurementRecordkeepingAccountsPayable(AP)Q:CanAPdeterminewhethertopayinvoice?IsthevendorhonouringallTerms&ConditionsMaintenancecontractsbeenapprovedAgreementcancelledKeyPlayersITadministration/helpdeskNegotiatebetterlicensingdealsImprovesdec

7、isionsonupgradesandsupportAssistwithdeploymentProactivenotreactiveMaximisehelpdeskservicesKeyPlayersEndUsersDefinesenduservsITresponsibilitiesEducateonITpolicyandproceduresGivesaninsightintoITStrategyPromoteconsistencywiththeend-userWhydidweupgrade?KeyPl

8、ayersWhyisSAMimportant?LicenseComplianceVendorsnormallyviewunintentionalmisusesympatheticallyMustdemonstratecomplianceeffortsIntentionalnon-compliancenottoleratedTheCostPublicembarrassmentSubstantialfinancialpenaltiesPerso